Receptionist

Rice & Kendig•Shreveport, LA

1d•Onsite

About The Position

Rice & Kendig Injury Lawyers is seeking a friendly, professional, and dependable Receptionist to provide full-time coverage. This position will primarily serve as our front desk receptionist while also being cross-trained to assist with new client intake. The ideal candidate is personable, organized, comfortable speaking with people on the phone and in person, and able to handle multiple responsibilities in a busy professional office.

Requirements

At least 1 year of previous customer service and office experience
Professional, friendly, and dependable
Strong verbal and written communication skills
Comfortable speaking with clients and potential clients by phone and in person
Strong attention to detail and ability to accurately document information
Able to multitask and prioritize in a fast-paced office environment
Comfortable learning new software and office systems
Ability to maintain confidentiality and handle sensitive information professionally
Reliable and able to consistently work Monday–Friday, 8:00 a.m.–5:00 p.m.

Responsibilities

Greet clients, potential clients, vendors, and other visitors in a warm and professional manner
Answer and route incoming telephone calls promptly and courteously
Take accurate and detailed messages and ensure they are communicated to the appropriate team member
Maintain a professional and welcoming front desk and reception area
Assist clients and visitors with general questions and direct them to the appropriate team member
Receive, sort, and distribute incoming mail, packages, and deliveries
Assist with outgoing mail, scanning, copying, filing, and other general administrative tasks
Maintain confidentiality when handling client and firm information
Provide general administrative support to the team as needed
Provide an excellent experience to potential clients from their first interaction with the firm
Take and document incoming potential client calls
Enter all new potential client information into the firm's lead management system accurately and timely
Assist with contacting and following up with potential clients
Schedule potential client consultations, ideally the same day or within 24 hours of the initial inquiry
Assist with electronic intake and collection of required information and documents
Create client contact information and assist with opening new files when applicable
Send electronic signature documents and assist with obtaining necessary documentation
Assist with communication between the firm's lead management and case management systems
Provide additional intake support as trained and assigned