Receptionist (7551)

The Salvation Army • Columbia, SC

17d

About The Position

Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing.

Requirements

• Ability to operate a telephone and/or switchboard.
• Ability to direct phone calls to the appropriate person or destination.
• Ability to respond to callers and visitors in a courteous and tactful manner.
• Ability to screen calls in a courteous and tactful manner.
• Ability to work with people in a calm, courteous, and tactful manner.
• Ability to record accurate messages or put them in voicemail.
• Ability to maintain an adequate supply of sign-in forms and employment applications.
• Ability to respond to emergencies in a calm and effective manner.
• Ability to project a positive and professional image of The Salvation Army.
• Ability to meet attendance requirements.
• Ability to read, write, and communicate in the English language.
• High school diploma or G.E.D. required.
• Two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, or any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

Responsibilities

• Answers the telephone and transfers calls to the appropriate destination; responds to callers' questions and provides accurate information.
• Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or email.
• Receives, greets, and announces visitors in a courteous and tactful manner.
• Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed in and gives them a badge.
• Receives and prepares receipts for donations, packages, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and delivers to the appropriate office.
• Makes various announcements over the intercom such as car lights being left on in the parking lot or announcements for donations.
• Maintains the neatness of the reception area.
• Performs other related work as required.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED