Receptionist

Goodwill Easterseals Miami Valley•Dayton, OH

11d•Onsite

About The Position

Provide positive first impression and excellent customer service to all visitors, guests and employees at the GESMV Community Services Center.

Requirements

Previous customer service experience required.
Ability to type/data-entry accurately at 40 wpm.
Experience using multi-line switchboard system.
Be proficient in Word, Excel, Internet, E-mail.
Customer Service Oriented with a pleasant disposition.
Must maintain the ability to pass a criminal background check and random drug screens.

Responsibilities

Present a professional appearance and friendly attitude to all visitors and guests in the building.
Provide exceptional customer service.
Represent the agency in a positive, responsive manner.
Greet and direct all visitors, program participants and employees as they arrive in the building.
Use the visitor/guest sign-in registry and visitor name badge system.
Create name badges and provide them to all visitors and participants to be worn while they are on the premises.
Answer questions and provide information to guests and visitors as requested.
Work cooperatively with lobby ambassadors to direct visitors and guests to the appropriate areas of the building and to meetings with requested employees.
Contact staff via phone, email, and online messaging system to notify them of visitors in the lobby.
Maintain an excellent understanding of the agency’s mission, vision and values.
Keep informed about all current programs and services, as well as the staff members responsible for each.
Maintain clean front desk space, free from clutter and unnecessary items.
Assist with monthly building safety drills in partnership with safety department and site safety coordinators.
Facilitate and assist employees in using the agency postage meter.
Sort and distribute mail to employee mailboxes.
Manage and maintain employee mailboxes.
Comply with all Agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, Department of Labor and other regulatory standards.
Verify and create badges for employees, volunteers and others as needed.
Other duties as assigned.