Receptionist

Hospice of NW Ohio•Perrysburg, OH

56d

About The Position

This role involves greeting visitors, managing phone calls and mail, providing administrative support, and ensuring the smooth operation of the reception area. The receptionist will also be responsible for maintaining office supplies, ensuring confidentiality, and utilizing agency technology effectively.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Strong customer service skills.
Strong data entry and computer skills with working knowledge of Microsoft Office applications.
Demonstrates ability to multi-task, problem solve and work independently.
Possesses the ability to operate a multi-line phone system.

Nice To Haves

1 year of customer service experience and/or administrative experience in an office environment preferred.

Responsibilities

Greets visitors in a professional, friendly and hospitable manner and provides guidance and/or assistance as needed.
Answers incoming calls and routes to the appropriate person, department or voicemail.
Opens and distributes mail daily.
Provides assistance with agency mailings and other clerical needs as requested; enters agency surveys and other statistical information into the computer system as assigned.
Notifies staff of incoming deliveries or the presence of repair or maintenance personnel; ensures delivered items are distributed in a timely manner.
Notifies facilities of any ringing alarms.
Assists with the training and orientation of the agency’s phone and voicemail systems.
Learns and utilizes technology made available by the agency to increase efficiency, communication and performance of duties.
Attends scheduled staff meetings; completes mandatory training.
Orders and monitors stock of consumable supplies for staff.
Ensures the confidentiality of patient-related material at all times.
Performs other duties as assigned.