Receptionist

Canucks Sports & Entertainment (CSE)•Vancouver, BC

4h•Onsite

About The Position

Committed to premier-level customer service excellence, the Receptionist is the first point of contact for in-person or call-in visitors to Canucks Sports & Entertainment (CSE) and the Aquilini Centre West Tower. This is a busy reception area welcoming visitors and callers from the general public, internal and external clients, customers, and VIP and high profile guests. In addition to switchboard and reception coverage, the incumbent will provide administrative support for CSE’s Event Services Team. This is a term role until the end of September 2026, with possibility of extension.

Requirements

At least two years of administrative and professional reception experience
Ability to work independently and be self-sufficient
Ability to relate professionally to all levels of staff, guests, clients, and VIPs with a high level of maturity, diplomacy, and a positive cheerful demeanor
Experience dealing with high-profile guests and the ability to maintain confidentiality
Professional personal presentation
Solid working knowledge of MS Office
Excellent communication skills and telephone etiquette
Ability to handle the pressure of a busy reception area and maintain professionalism with a solutions-focused approach
Strong organizational skills and attention to detail with an ability to prioritize assigned duties
Ongoing and proactive ability to learn new skills and to stay plugged into the Canucks conversation and happenings at Rogers Arena
A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM)

Responsibilities

Acting as first point of contact at Aquilini Centre West Tower, 89 West Georgia Reception, including attending to all visitors and callers and providing a welcoming and professional experience both over the phone and face to face
Managing the Rogers Arena tour calendar, bookings, and staff scheduling to ensure the Arena Tours operate efficiently
Supporting with Fan Services email and phone enquiries through various platforms
Answering, screening, and forwarding incoming calls to a busy switchboard in a courteous and efficient manner, and accurately relaying messages when applicable
Arranging for and coordinating incoming and outgoing couriers
Administering break and vacation coverage within the CSE intern program
Distributing daily cafeteria menu to building tenants
Administering the Reception email account, responding to inquiries as required
Maintaining an organized filing system and database of important contacts
Providing administrative support as required