Receptionist

Gross, Mendelsohn & Associates, P.A.•Fair Oaks, VA

2d•$47,000 - $54,000•Onsite

About The Position

Gross Mendelsohn, one of the Mid-Atlantic’s leading independent CPA and advisory firms, is seeking a polished, dependable, and client-focused Receptionist to join our Fairfax office. This is an important front-office role for someone who enjoys people, takes pride in creating a positive first impression, and understands that small details can make a big difference in the client and employee experience. As the first point of contact for many clients, guests, vendors, and team members, the Receptionist helps set the tone for the office and plays a key role in keeping the daily operations of the Fairfax location running smoothly. The ideal candidate will be warm, professional, organized, reliable, and willing to pitch in wherever needed. This person should be comfortable managing front desk responsibilities, supporting meetings and office logistics, assisting with client documents, and helping create a welcoming and well-run office environment.

Requirements

High school diploma or equivalent required.
1–2 years of experience in a receptionist, administrative, front desk, customer service, or office support role.
Experience answering and directing incoming calls in a professional setting.
Working knowledge of Microsoft Office, including Word, Excel, Outlook, and Teams.
Friendly, polished, and professional presence.
Strong customer service mindset and genuine willingness to help others.
Ability to interact comfortably and professionally with clients, guests, vendors, partners, and employees.
Ability to remain calm, courteous, and helpful when managing multiple priorities.
Sound judgment and ability to handle confidential client, employee, and firm information with discretion.
Strong punctuality, attendance, and dependability.
Excellent organizational skills and attention to detail.
Ability to manage recurring daily responsibilities while also responding to changing needs.
Strong follow-through and willingness to take ownership of assigned tasks.
Ability to prioritize work, meet deadlines, and maintain accuracy in a busy office environment.
Clear verbal and written communication skills.
Positive, collaborative, and flexible attitude.
Ability to work independently while also supporting a team-oriented office environment.
Willingness to ask questions, learn new processes, and take initiative.
Comfortable supporting employees at all levels of the firm.

Nice To Haves

Prior experience in a professional services, accounting, law, financial services, or similar business environment preferred.

Responsibilities

Welcome clients, guests, vendors, and employees with a friendly, professional, and helpful demeanor.
Serve as the first point of contact for the Fairfax office and help create a positive, polished impression of the firm.
Answer, screen, and direct incoming calls in a professional and efficient manner.
Manage visitor check-ins and notify team members when guests arrive.
Direct guests to the appropriate meeting rooms, offices, or team members.
Help ensure clients and visitors feel welcomed, comfortable, and well cared for while in the office.
Maintain the reception area, lobby, café, conference rooms, and shared spaces so they are neat, organized, stocked, and client-ready.
Schedule and maintain conference room reservations.
Prepare conference rooms for client meetings, internal meetings, interviews, and firm events.
Assist with meeting setup, including refreshments, materials, room organization, and basic technology coordination as needed.
Process incoming and outgoing mail on a timely basis.
Prepare overnight deliveries, certified mail, courier requests, and other shipping needs.
Monitor café, kitchen, office, and general supply levels and assist with replenishment.
Help identify facilities-related needs and communicate maintenance or office issues to the Firm Administrator.
Provide general administrative support to partners, managers, and team members.
Assist with routine office projects that support the Fairfax team and the broader firm.
Assist with scanning, assembling, organizing, and distributing tax returns and other client documents.
Proofread and format financial statements, correspondence, and other documents as requested.
Help maintain accuracy, consistency, and professionalism in client-facing documents.
Assist with billing support and other administrative projects as needed.
Support increased administrative needs during tax season and other peak periods.
Demonstrate flexibility to work overtime during busy periods when business needs require.
Perform additional duties as assigned.