Receptionist

Temecula Valley Lexus•Temecula, CA

62d•Onsite

About The Position

Temecula Valley Lexus is looking to hire a Receptionist. This is your chance to have a career opportunity with huge earning potential. We offer industry leading benefits along with an incredible culture that focuses on a work/life balance, teamwork, chemistry, and a family atmosphere while always looking at promoting from within our organization. Our focus is on team member satisfaction while creating the best luxury experience for our guests and partnering up with our community. We are looking for people that are honest, ethical with high integrity. A strong desire to succeed with no complacency. Teamwork and team chemistry is a very important part of our culture. The Receptionist courteously and efficiently answers all phone calls to the dealership in a timely and professional manner along with routing calls to the appropriate employee or department. The Receptionist ensures to have all customers that call in have a pleasant first response from our receptionist. This position has a requirement to work weekends and is subject to change if necessary!

Requirements

2 years’ experience required as a Receptionist!
Must have the ability to handle multiply phone lines.
Excellent customer service skills.
Confident and outgoing personality.
Professional appearance and work ethic.
Must be available to work weekends!
Previous retail and/or customer service experience.
Friendly with high energy and the willingness to go above and beyond.
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
Must conduct oneself in a professional manner.
Basic computer and Microsoft Office skills.
Strive to respect and facilitate teamwork within all departments.
Must be a team player with a strong sense of commitment to the customer and team members.

Nice To Haves

Automotive Dealership experience a PLUS!
Service or hospitality industries experience a PLUS!
Bilingual a PLUS!

Responsibilities

Answer all incoming calls according to all company policies with exceptional telephone skills.
Direct phone calls to the appropriate parties as necessary.
Take written messages from occupied personnel and notify them as soon as possible regarding pending messages.
Coordinates questions and issues with the appropriate department personnel.
Addresses customer concerns and issues or escalates them as needed.
Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
Always maintain confidentiality of company and customer information.
Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
Assist the service staff in contacting customers to inform them that their vehicles have been completed.
Performs other duties as assigned.