Receptionist, Per Diem

Mass General Brigham•Boston, MA

21h•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This role operates a multi-call telephone and directs calls to the appropriate person or department, understanding the business to assist callers. The Receptionist greets patients, visitors, vendors, and other visitors, ensuring they are properly badged and escorted to the correct office. They maintain pertinent telephone and visitor records and perform routine clerical tasks such as light typing or related duties. This position does not require patient care.

Requirements

High School Diploma or Equivalent required
receptionist experience 0-1 year preferred
Computer skills Microsoft Office.
Strong follow up and resolution.
Ability to prioritize and manage multiple tasks.
Strong patient/customer service skills.
Ability to learn new software systems and technology skills.
Adjusting actions in relation to others' actions.

Responsibilities

Responsible for greeting and welcoming guests and visitors within an inpatient or outpatient facility.
Provides current information about the location of patients.
Answers and transfers phone calls to appropriate patient rooms and departments.
Assist with taxi and parking services.
Assist with security procedures (e.g., issues badges, ensures proper completion of visitors' log) and ensuring health protocols are followed by visitors.
May also act as a concierge or greeter or information associate.
Operates multiple-call telephone and directs calls to appropriate person or department.
Greets patients, visitors, vendors and other visitors.
Ensures that visitors are properly badged and escorted to the correct office.
Maintains pertinent telephone and visitor records.
Performs routine clerical tasks such as light typing or related duties.