Receptionist

C2 GPS- Capital Area Workforce•Austin, TX

32d•Onsite

About The Position

The Receptionist provides administrative support for the Workforce Solutions centers. This position will support team members through a wide variety of advanced clerical and administrative tasks.

Requirements

Strong organization skills, attention to detail, thoroughness, and accuracy
Proficient using multiple communication platforms including online resources and tracking tools, web integration technology, project management and Microsoft Office Suites applications.
Excellent verbal and written communication skills. Knowledge of professional writing, editing and grammar skills.
High School Diploma or GED required.
Two years of related work experience preferred.
Additional work experience may be considered in lieu of educational requirements.
Bilingual in English and Spanish strongly preferred.

Nice To Haves

Prefer knowledge of workforce development, economic development, and project management.

Responsibilities

Maintains responsibility for general secretarial support functions to the center to ensure efficient utilization of time.
Organizes and prioritizes large volumes of information and calls.
Sorts and distributes mail. Drafts written responses or replies by phone or e-mail when necessary. Proofreads all communications to ensure accuracy and clarity of final drafts.
Ensures equipment and facilities are in appropriate working condition by serving as the primary point of contact for related work orders; responsible for center logistics (i.e., reservation of rooms); and ensures career center is always “tour ready.”
Provides clerical support to in-house departments as needed (i.e., filing, mail-outs, etc...). May be responsible for running reports for the center (i.e., TWIST reports). Retrieves information from files when needed.
Serves as backup to telephone switchboard, as necessary. Takes messages or fields/answers all routine and non-routine questions. Provides back up coverage for the center by providing customer solutions services and employment services as necessary.
Acts as a liaison with other departments and outside agencies, including Board and Corporate staff. Handles confidential and non-routine information and explains policies when necessary.
May be responsible for financial items including collecting payments and related data entry, record keeping requirements (i.e., TWIST, G drive, etc...) and any necessary processing.
Performs other duties as assigned and fulfills responsibilities as required