Receptionist

Trove Brands • Lehi, UT

4d • Onsite

About The Position

As a Receptionist, you’ll create a welcoming experience for customers, visitors, and employees across phone, email, chat, and in-person interactions. A major part of this role will be managing the day-to-day operations of our company storefront, assisting customers and ensuring the space runs smoothly. You’ll also support multiple departments by coordinating meetings, greeting visitors, and assisting with various administrative needs. This role requires strong communication and organizational skills, customer-facing experience, and a basic understanding of Excel and other Microsoft programs.

Requirements

• Exceptional written and verbal communication skills with a professional, customer-focused approach.
• Highly organized, dependable, and task-oriented with the ability to manage multiple priorities.
• Comfortable working directly with customers across multiple communication channels, including phone, email, chat, and in person.
• Ability to maintain a professional and welcoming lobby and storefront environment during operating hours.
• Proficiency with Microsoft Office programs, including a working knowledge of Excel.
• Ability to take ownership of responsibilities and follow through on day-to-day business needs.
• Ability to type at or above 50 WPM.

Nice To Haves

• Previous experience in a receptionist, customer service, retail, hospitality, or other customer-facing role.
• Experience managing or supporting a storefront, front desk, or similar customer-facing environment.
• Strong problem-solving skills and a willingness to proactively identify where help is needed.
• Ability to thrive in a fast-paced, collaborative environment that encourages innovation and extreme ownership.
• A positive, helpful, and approachable attitude with a desire to create a great experience for customers, visitors, and employees.
• Retail Management is a big plus.
• Engaged in some type of continued education, a life long learner.

Responsibilities

• Support the bags and accessories product roadmap, including SKU-level tracking, seasonal priorities, portfolio gaps, and development milestones.
• Conduct competitive, market, and consumer research to identify trends, pricing dynamics, category opportunities, and areas of white space.
• Translate research, portfolio data, and in-market performance into actionable insights that inform product definition and roadmap decisions.
• Support product briefs and definition documents, ensuring concepts are grounded in consumer needs, market opportunity, and portfolio strategy.
• Participate in line planning, seasonal portfolio reviews, and roadmap presentations, contributing category and commercial perspectives.
• Partner cross-functionally with Design, Technical Design, Product Development, and Supply Chain to deliver products that meet performance, quality, cost, and timeline goals.
• Maintain accurate category reporting and product documentation, including assortment plans, margin analysis, portfolio performance, and development status.
• Create a welcoming experience for customers, visitors, and employees across phone, email, chat, and in-person interactions.
• Manage the day-to-day operations of the company storefront, assisting customers and ensuring the space runs smoothly.
• Support multiple departments by coordinating meetings, greeting visitors, and assisting with various administrative needs.

Benefits

• Comprehensive medical, dental, and vision care
• 401k package with employer matching
• Paid Time Off
• Maternity/Paternity leave
• Full indoor basketball/volleyball court
• Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
• Yoga studio
• Meditation/Nap room

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed