Receptionist

Lindsay Ford of Wheaton•Wheaton, MD

63d•Onsite

About The Position

The Receptionist is expected to protect the legal, financial and moral well being of the dealership. They will ensure all calls and customers are greeted in a timely and welcoming fashion to initiate positive visits. The role involves accurately filing receipts and permits to maintain an accurate record keeping process for quick data retrieval. The Receptionist will also act as a teacher to support the efforts of other employees to be successful and seek ways to improve business operations efficiencies and customer service. Primary Duties include ensuring maximum productivity, customer service, and cost control, while achieving customer service satisfaction standards and facilitating incoming calls and traffic. The Receptionist will effectively greet, communicate with, and guide customers to appropriate departments for assistance. They will accurately review receipt of money and permits to ensure consistent tracking methods are utilized. The role requires reporting to work on time and maintaining a reliable work schedule, fostering a dependable environment for customers and team members. The Receptionist must effectively communicate and perform all job duties requested by management, and operate with integrity, demanding the highest ethical standards from self and others. They will set an example of good attitude and professionalism, including a neat, orderly and safe work environment, and help communicate and resolve customer complaints and adjustments.

Requirements

High school diploma or the equivalent, preferred
One year of reception experience in a retail facility is desirable
Working knowledge of Outlook and Microsoft Office applications
One year of customer service experience
Professional communication skills
Regularly required to sit, stand, talk, hear, use hands and fingers and move about facilities
Required to lift up to 10 pounds
Required vision include the ability to adjust focus
Required to operate equipment in a safe manner at all times
Perform other duties as required
The individual demonstrates ethical and followership behaviors which promotes our dealership standards resulting in a cohesive and effective team
The individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners
The individual understands his/her role in providing excellent customer service through the defined processes which promote efficiencies, fairness and cost effectiveness
The individual represents tour dealership by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest
The individual clearly identifies and professionally expresses issues in positive or negative situations
The individual prioritizes and plans work activities and uses time efficiently
The individual demonstrates accuracy and thoroughness and monitors own work to ensure quality
The individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
The individual observes safety and security procedures and uses equipment and materials properly

Nice To Haves

One year of reception experience in a retail facility is desirable

Responsibilities

Protect the legal, financial and moral well being of the dealership
Ensure all calls and customers are greeted in a timely and welcoming fashion to initiate positive visits
Accurately file receipts and permits to maintain an accurate record keeping process to ensure quick data retrieval
Be a teacher to support the efforts of other employees to be successful
Seek ways to improve business operations efficiencies and customer service
Ensure maximum productivity, customer service and cost control
Achieve customer service satisfaction standards while facilitating incoming calls and traffic
Effectively greets, communicates and guides customers to appropriate departments for assistance
Accurately review receipt of money and permits to ensure consistent tracking methods are utilized
Reports to work on time and maintains a reliable work schedule which fosters a dependable environment for customers and team members
Effectively communicate with and perform all job duties requested by management
Perform all other job duties as requested by management
Operate with integrity
Demand the highest ethical standards from self and others
Set an example of good attitude and professionalism, including a neat, orderly and safe work environment
Communicate and help resolve customer complaints and adjustments

Benefits

Positive working environment with opportunities for professional growth through training and advancement from within the organization
Comprehensive benefits program
Medical
Employee discounts on vehicle purchases, parts and service
Paid-time-off
Comprehensive employee recognition programs
Continued training through the manufacturer
Opportunities for career advancement
Comprehensive training
Competitive compensation