Receptionist - Part-Time 7Am-3Pm Every Weekend

North Hill•Needham, MA

17h•Onsite

About The Position

The Pines Edge Skilled Nursing Facility Receptionist is responsible for tending to visitors and managing inquiries on the phone and face to face in regard to daily operations, Resident matters, and communications in regards to Pines Edge Skilled Nursing Facility. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Ability to maintain confidentiality and strong customer support skills
Ability to work independently with limited supervision
Must possess the ability to deal tactfully with Team Members, Residents, family members, visitors, and the general public
Work professionally with people from a wide variety of cultural and socio-economic backgrounds
Complies with protection of health information (HIPAA) safeguards
When working in Resident areas, must be able to communicate effectively in English
Attends and participates in in-service educational classes, memory care training, Healthcare Academy and staff meetings as directed
High School diploma or equivalent required
2 years general office experience preferred
Proficient with computer software programs and EMR
Satisfactory completion of a background investigation is required for this position.

Responsibilities

Creates and maintains an enthusiastic and positive environment
Ensures sign in and out in designated logs
Answers telephone calls promptly and appropriately.
Transfers calls and take messages as required
Assists Residents with telephone communication as necessary
Receives inquiries and releases information in accordance with established policies and procedures while maintaining confidentiality at all times
Maintains a current file of Residents by name and room number, department extensions and key Team Members
Manages incoming mail for the households
Supports Resident move-in and move-out process through chart prep and labeling
Maintains a supply of charting materials at all times
Provides administrative support for Pines Edge to include daily census, Resident information and business office administration
Provides necessary census information to appropriate parties and departments via email
Posts daily staffing summary and schedule per regulation
Ensures the distribution of daily newspapers
Recognizes and reports all allegations of Resident abuse, neglect, exploitation, social media exposure, and/or misappropriation of Resident property immediately
Assists with scheduling as needed as well as providing household assistance as needed
Meets department uniform, appearance and grooming requirements
Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment