Part Time Receptionist

Utah Legal Services•Ogden, UT

7d•Hybrid

About The Position

Utah Legal Services (ULS) is a non-profit organization founded in 1976, dedicated to providing high-quality civil legal aid to low-income individuals and families in Utah. Our mission is to ensure meaningful access to justice, promoting education, stability, safety, and protection. We assist over 9,000 clients annually with legal issues related to basic needs such as housing, family safety, and income security. With over 70 attorneys and legal professionals working remotely and in person across four regional offices, ULS is committed to leveling the playing field and ensuring everyone has a voice in the legal system. The Part-Time Receptionist is the first point of contact for clients, visitors, and callers, playing a crucial role in creating a positive and welcoming experience. This position involves managing the front desk, handling calls professionally, providing customer service, and supporting administrative tasks to ensure smooth office operations. The receptionist ensures every individual feels respected, supported, and heard from their initial interaction.

Requirements

High school diploma or equivalent required.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office equipment.
Capable of using de-escalation skills when interacting with difficult applicants.
Strong verbal and written communication skills.
Ability to maintain professionalism and confidentiality at all times.
Excellent organizational skills and attention to detail.
Ability to work independently and prioritize tasks effectively.

Nice To Haves

Spanish speaking strongly preferred but not required.
Previous experience in a receptionist or administrative role preferred.

Responsibilities

Open the office at the beginning of the day, ensuring all systems and spaces are prepared for operations.
Review voicemails and return calls in a timely manner.
Greet clients and visitors warmly and direct them to the appropriate personnel or meeting rooms.
Maintain a professional and welcoming reception area.
Answer, screen, and forward incoming phone calls in a courteous and timely manner.
Respond to general inquiries or route them to the appropriate department.
Provide basic and accurate information to clients calling Statewide reception.
Schedule appointments and maintain the firm’s calendar.
Assist with filing, photocopying, scanning, and data entry.
Receiving, scanning, and uploading incoming mail.
Distribute mail and packages to appropriate staff members.
Print and send outgoing mail.
Assist clients with intake forms or other documentation as needed.
Handle confidential client information with discretion and in compliance with the firm’s policies.
Ensure the reception area is clean and stocked with necessary supplies, such as brochures and forms.
Monitor and restock office, breakroom, and supply room as needed.
Close the office at the end of the day, securing the premises and ensuring all equipment is properly shut down.