Receptionist

FAM Brands•Beverly Hills, CA

2d•Onsite

About The Position

FAM Brands is seeking a Receptionist to be the first impression of the company, greeting every guest, vendor, buyer, and candidate with warmth, polish, and genuine hospitality. This role is responsible for the entire front desk experience, ensuring the office runs smoothly and providing support on ad hoc projects. The ideal candidate will treat the lobby as an extension of the brand, maintaining a polished and welcoming environment.

Requirements

High school diploma required.
1–3+ years in a receptionist, front-of-house, hospitality, or customer-facing role.
Warm, polished, guest-first demeanor with excellent verbal and written communication skills.
Highly organized with sharp attention to detail and strong follow-through on multiple priorities.
Comfortable with Microsoft Office, multi-line phone systems, and visitor management software.
Sound judgment and discretion when interacting with executives, VIP guests, and vendors.
Proactive problem-solver who can anticipate needs and resolve issues before they escalate.
Reliable, punctual, and composed in a fast-paced, high-traffic environment.

Nice To Haves

Associate's or Bachelor's degree a plus.
Apparel, retail, or lifestyle brand experience strongly preferred.

Responsibilities

Greet and welcome guests, vendors, buyers, and candidates with a warm, professional demeanor.
Manage the guest experience from check-in to check-out, including badge issuance, visitor logs, and building security protocols.
Answer, screen, and route calls from a multi-line phone system.
Manage a shared front desk inbox and respond to inquiries promptly.
Maintain a polished lobby and reception area, reflecting FAM Brands' standards and brand presentation.
Coordinate conference room scheduling, meeting setup/breakdown, and catering.
Sort, log, and distribute incoming mail and packages; schedule courier, messenger, and shipping pickups.
Support showroom and sample-room guest visits during market weeks and buyer appointments.
Partner with building management and outside vendors to resolve day-to-day issues.
Follow and help maintain front-of-house standard operating procedures (SOPs), identifying opportunities for improvement.
Provide light administrative support to HR and office teams, including data entry, filing, document preparation, and correspondence.