Receptionist

ABM•Phoenix, AZ

1d•Onsite

About The Position

We are seeking a professional, customer-focused, and detail-oriented Receptionist to support front desk operations within a high-traffic commercial facility environment. This role serves as the primary point of contact for clients, visitors, vendors, and employees, while ensuring compliance with client security procedures and supporting daily facility operations. The ideal candidate is highly organized, proficient with office technology, comfortable in a physically active role, and excels in a fast-paced, client-facing setting.

Requirements

High school diploma
Minimum 1 year of experience in reception, customer service, or facilities support within a commercial or corporate environment.
Proficiency with Microsoft Office Suite and Microsoft Teams.
Strong verbal and written communication skills.
Excellent organizational, multitasking, and time-management abilities.
Professional demeanor with a strong customer-service mindset.
Ability to walk up to 5000 steps per day.
Frequently walking up and downstairs.
Ability to lift and carry up to 25 pounds.
Ability to bend, kneel, and stand for extended periods throughout the workday.
Comfortable escorting vendors and visitors across the facility.

Nice To Haves

Experience with Planon CMMS or similar facility management systems preferred.

Responsibilities

Greet and assist clients, employees, visitors, and vendors with professionalism and discretion.
Serve as a daily client-facing representative, maintaining a welcoming and professional presence.
Manage incoming calls, emails, Microsoft Teams messages, and visitor logs.
Maintain a clean, organized, and professional reception area.
Issue visitor badges and enforce client security and badging procedures.
Escort vendors and visitors in accordance with site security protocols.
Manage lost and found items and coordinate returns as appropriate.
Monitor and maintain daily par levels for office supplies and coffee products.
Refill and maintain coffee machines and associated supplies.
Stock office supplies and manage inventory replenishment.
Support employee locker assignments and coordination.
Schedule meetings, reserve conference rooms, and coordinate facility access.
Assist with mail distribution, deliveries, and logistics.
Support internal communications and tenant notifications.
Coordinate catering orders for meetings and events.
Manage catering deliveries, ensuring accuracy, timeliness, and proper setup.
Communicate with catering vendors to confirm orders and delivery schedules.
Support security communications related to site access, catering deliveries, and visitor coordination.
Enter, track, and update service requests and work orders within the CMMS (Planon or similar).
Monitor request status and follow up with technicians and vendors as needed.
Assist with reporting, documentation, and system updates.
Follow all client security procedures, access protocols, and emergency guidelines.
Report safety concerns, suspicious activity, or incidents to Facilities Management.
Support emergency response procedures as required.
Manage badging processes and ensure compliance with access control policies.