Receptionist
SERVPRO of Anniston, Gadsden, and Marshall Co./SERVPRO of Rome•Rainbow City, AL
•Onsite
About The Position
Perform all office administrative tasks related to customer calls, job management and tracking, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.
Requirements
- A minimum of two years of business experience.
- Working knowledge of current business software technologies.
- Superb customer service, administrative, and verbal and written communication skills.
- High school diploma/GED.
Responsibilities
- Answer incoming phone calls within 2-3 rings.
- Route calls to the appropriate individual and document customer complaints for management.
- Receive and enter lead calls and job referrals (FNOL), including insurance claim information and insurance agent referral sourcing.
- Provide excellent customer service.
- Adhere to SOPs for lead intake.
- Perform other tasks as assigned.
- Dispatch lead calls and job referrals.
- Add leads from after-hours and weekends into WorkCenter 2.0/DryBook/Microsoft Teams if not already present.
- Track pending lead calls and job referral follow-up, documenting in WorkCenter.
- Follow up with the first responder for new leads and update notes with appointment-specific information within 30 minutes.
- Analyze and create weekly dispatch reports tracking lead follow-up by first responder.
- Monitor pending jobs daily and mark as dead or sold based on status and updates from production and sales teams.
- Keep Customer Called timestamps up to date in WorkCenter 2.0 leads and update workflow status in Xactanalysis for designated insurances and jobs through TPA.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
