Receptionist (Part-time)

Manitoba Blue Cross•Winnipeg, MB

12d•Onsite

About The Position

Manitoba Blue Cross is a not-for-profit, health benefits provider based in Manitoba, aiming to be the trusted health and wellness partner for all Manitobans. They reinvest profits into their infrastructure, people, and province to enhance member care, community impact, and healthcare knowledge. The company is recognized as a Manitoba Top Employer and fosters a culture focused on employee satisfaction, development, diversity, and growth. They emphasize celebrating successes, rewarding employees, and promoting a healthy work-life balance with support for career advancement. The Receptionist role is the primary point of contact for clients at the Employee Assistance Centre, responsible for creating a welcoming and professional atmosphere. This role involves assisting clients in person and via phone, managing confidential client records, and performing various administrative duties including data entry. Flexibility for daytime, evening, and weekend hours is a requirement.

Requirements

Flexible availability, including daytime, evening, and weekend shifts.
Excellent communication skills.
A compassionate attitude.
Ability to multitask.
Dedicated to the principles of exceptional service; committed to responding to, anticipating, and addressing customer needs for both internal and external customers.
Minimum Grade 12 education.
Personable, self-directed, and dependable.
Exercises sound judgment, tact, and discretion.
Excellent communication and interpersonal skills.
Must be able to work cooperatively in a multidisciplinary, team-based environment.
Possess the reliability to work independently with limited supervision.
Excellent organizational skills with the ability to manage multiple tasks with frequent interruptions.
Knowledge of Provincial and clinical privacy and confidentiality regulations.

Nice To Haves

A Community College diploma in office administration is preferred.
An equivalent combination of education and related experience may be considered.
Previous clerical/administrative experience is an asset.
Good working knowledge of Microsoft Outlook, Word, and Excel.
Knowledge of EAP or clinical practice is an asset.
French language proficiency is an asset.

Responsibilities

Respects and protects client rights and confidentiality.
Appropriately responds to inquiries and directs calls from clients and counsellors.
Monitors client appointments using manual and computerized systems.
Greets, identifies, and directs clients to designated counselling rooms.
Processes, manages, and maintains various confidential case records such as forms, summaries, and reports in accordance with established policies and procedures.
Performs routine clerical work and data entry.
Keeps work area and counselling rooms clean, organized, and stocked with appropriate supplies.
Supports the processing of Employee Assistance Program claims following established policies, procedures, and controls.
Maintains knowledge of clinical policies and practices to assist intake staff as required.
Undertakes professional development as may be required to remain effective in this position.
Performs other related duties, as assigned.