Full-Time Receptionist- Riverton
About The Position
The Receptionist provides customer service and answers and directs phone calls, emails, and other communications to appropriate personnel. The role welcomes visitors, provides tours when applicable, performs clerical functions assigned by the Administrator or Business Office Manager, and prepares written and oral reports or recommendations as requested. The Receptionist uses electronic reporting formats and office software, including Excel, Word, and Adobe, and attends meetings as required. The position supports teamwork, effective communication, positivity, problem solving, safety, and a culture of compliance and trust within the Business Office and facility. The role also includes maintaining confidentiality of protected health information; following facility policies, procedures, safety and infection-control practices; reporting concerns, injuries, exposures, and suspected abuse or noncompliance to the appropriate personnel; participating in emergency drills and training; and completing assigned training. The Receptionist communicates with all departments and works in an office. The schedule is generally 8:00 a.m. to 5:30 p.m., Monday through Friday, though it may vary by location and operating hours.
Requirements
- High school diploma or equivalent is preferred.
- Exceptional people skills, including proper phone etiquette.
- Computer skills.
- Ability to read, write, speak, and understand English.
- Ability to make independent decisions when circumstances warrant.
- Ability to deal tactfully with personnel, residents or patients, family members, visitors, government agencies or personnel, and the general public.
- Patience, tact, and willingness to deal with difficult residents or patients, family members, and staff.
- Ability to follow oral and written instructions and successfully relay information.
- Willingness to cope with the mental and emotional stress of the position.
- Ability to move intermittently throughout the workday.
- Ability to assist with evacuation of residents or patients during emergencies where applicable.
- Ability to bend, stoop, kneel, crouch, perform overhead lifting, and perform other common physical movements as needed for the position.
- Meet general health requirements according to facility policy.
- Must not pose a threat to the health and safety of others in the workplace.
Responsibilities
- Answer phone calls and direct them to appropriate personnel.
- Welcome visitors and provide tours when applicable or appropriate.
- Perform clerical functions assigned by the Administrator or Business Office Manager.
- Use Excel, Word, Adobe, and other electronic reporting formats.
- Make written and oral reports or recommendations as requested.
- Attend meetings as required or necessary.
- Promote teamwork, mutual respect, effective communication, positivity, and active daily problem solving.
- Stay informed about developments in the skilled nursing sector, associated support services, regulations, business practices, and other matters that could influence facility fiscal health.
- Review accounting deficiencies identified during survey inspections, develop plans of correction, and provide written copies to the Administrator.
- Promote an environment of trust within the Business Office and among department heads and facility employees.
- Promote safe work practices, safety rules, and accident prevention procedures.
- Treat customers with dignity and respect and promote and protect residents’ rights where applicable.
- Follow facility policies, procedures, standards of business conduct, and applicable state and federal regulations and guidelines.
- Maintain confidentiality of protected health information in verbal, written, and electronic communications.
- Report noncompliance, confidentiality breaches, retaliation, discrimination, suspected abuse or neglect, and other specified concerns to appropriate personnel.
- Protect residents or patients from abuse and cooperate with investigations.
- Report occupational exposures to blood, body fluids, infectious materials, or hazardous chemicals according to facility policy.
- Participate in life-safety and emergency drills and training, and fulfill assigned duties during activation of the emergency plan.
- Report work-related injuries and illnesses immediately to a supervisor.
- Follow established infection-control policies and procedures where applicable.
- Complete all assigned training.
- Communicate with all departments and relay information concerning Business Office matters, residents, employees, or other subjects.
- Work to task completion despite frequent interruptions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
