Full-Time Receptionist- Riverton (56105)

Rocky Mountain Care Group•Riverton, UT

5d•Onsite

About The Position

The Receptionist provides customer service and answers and directs phone calls, emails, and other inquiries to the appropriate individuals. The position welcomes visitors and may provide tours, performs clerical duties assigned by the Administrator or Business Office Manager, and uses Excel, Word, Adobe, and other electronic reporting formats. The Receptionist may make written and oral reports or recommendations and attend meetings as required. The role supports teamwork, mutual respect, effective communication, positivity, and problem solving. It also includes staying informed about developments in the skilled nursing sector and related services, regulatory requirements, and business practices that may affect the facility’s fiscal health. The Receptionist reviews accounting deficiencies noted during survey inspections, develops a plan of correction, and provides a written copy to the Administrator. The position promotes trust within the Business Office and facility, safe work practices, and compliance with facility policies and applicable regulations. The Receptionist treats customers with dignity and respect, protects residents’ rights where applicable, maintains the confidentiality of protected health information, and reports suspected noncompliance, confidentiality breaches, discrimination, retaliation, abuse, neglect, or other specified concerns to the appropriate personnel. The role follows safety, hygiene, and infection-control procedures, participates in emergency drills and training, performs assigned emergency-plan responsibilities, reports work-related injuries and exposures, and completes assigned training. The position works in an office and generally works between 8:00 a.m. and 5:30 p.m., Monday through Friday, though hours may vary by location and operating hours. The role requires frequent communication with all departments and the ability to complete tasks despite interruptions. Physical requirements include intermittent movement throughout the workday, the ability to assist with evacuations where applicable, and bending, stooping, kneeling, crouching, overhead lifting, and other common movements as needed. The role may involve exposure to falls, equipment burns, odors, airborne irritants, infectious waste and diseases, and hostile or emotional individuals.

Requirements

High school diploma or equivalent is preferred.
Exceptional people skills, including proper phone etiquette.
Computer skills.
Ability to read, write, speak, and understand English.
Ability to make independent decisions when circumstances warrant.
Ability to deal tactfully with personnel, residents or patients, family members, visitors, government agencies and personnel, and the general public.
Patience, tact, and willingness to deal with difficult residents or patients, family members, and staff.
Ability to successfully follow oral and written instructions and relay information.
Ability to work as a supportive team member and contribute to teamwork.
Ability to cope with the mental and emotional stress of the position and work to task completion despite frequent interruptions.
Ability to move intermittently throughout the workday and perform bending, stooping, kneeling, crouching, overhead lifting, and other common movements as needed.
Ability to assist in evacuating residents or patients during emergencies where applicable.
Must not pose a threat to the health and safety of others in the workplace.
Meet general health requirements according to facility or agency policy.
Complete all assigned training and comply with facility or agency policies, procedures, and compliance and ethics standards.

Responsibilities

Answer phone calls and direct them to appropriate personnel.
Welcome visitors and provide tours when applicable or appropriate.
Perform clerical functions assigned by the Administrator or Business Office Manager.
Use Excel, Word, Adobe, and other electronic reporting formats.
Make written and oral reports or recommendations as requested.
Attend meetings as required or necessary.
Promote teamwork, mutual respect, effective communication, positivity, and daily problem solving.
Stay informed about developments in the skilled nursing sector and associated support services, regulations, and business practices that may influence the facility’s fiscal health.
Review accounting deficiencies identified during survey inspections, develop a plan of correction, and provide a written copy to the Administrator.
Promote trust within the Business Office and among department heads and facility employees.
Promote safe work practices, safety rules, and accident-prevention procedures.
Treat customers with dignity and respect and promote and protect residents’ rights where applicable.
Follow facility policies, procedures, standards of business conduct, and applicable state and federal regulations and guidelines.
Maintain confidentiality of protected health information in verbal, written, and electronic communications.
Report noncompliance, confidentiality breaches, retaliation, discrimination, allegations of resident or patient abuse or mistreatment, occupational exposures, and work-related injuries or illnesses to the appropriate personnel.
Protect residents and patients from abuse and cooperate with investigations.
Follow safety, hygiene, and infection-control procedures.
Participate in life-safety and emergency drills and training, and fulfill assigned responsibilities during emergency-plan activation.
Complete all assigned training.
Communicate with all departments and relay information concerning Business Office matters, residents, employees, or other subject matter.