Receptionist-CHC - Elm CHC

Clinica Sierra Vista•Fresno, CA

About The Position

The Receptionist performs tasks essential to the clinical and administrative operations of the health center under the supervision of the CHC Office Manager. The role provides patient and customer service in person and by phone, helps patients with registration and forms, schedules appointments according to center protocols, and completes pre-registration and eligibility or insurance verification. The receptionist is a key point of contact between patients and clinical and service staff, collaborating to support direct patient care and foster patient comfort and trust. The position also involves patient check-in, coordination of patient flow, collecting payment information and applicable co-payments, handling patient inquiries and complaints, maintaining confidentiality and following HIPAA and clinic policies, and carrying out general office and electronic health record/management system tasks. The job posting states that a full job description is available as an attachment.

Requirements

High school graduate or equivalent.
Must be at least 18 years of age.
At least two years of experience in a medical setting.
Knowledge of the community and skill communicating with people and understanding their problems.
Must believe in health care with dignity for all.
MA Certificate.
Must meet Clinica Sierra Vista employee health and immunization requirements or provide a valid exemption request for subsequent approval.

Responsibilities

Welcome and greet patients and visitors, determine the purpose of their visit, and direct them to the appropriate person or department.
Check in and register patients upon arrival.
Assist in coordinating patient flow so the clinic can serve an adequate number of patients as established by grant requirements.
Screen patients for required demographic information when scheduling appointments and identify new and established patient visits according to scheduling policy.
Inform patients of account balances shown during registration and explain future balances and financial responsibility for services.
Provide information to callers according to clinic policies and procedures and transfer calls as needed.
Provide tactful, diplomatic customer service while following confidentiality, privacy, and HIPAA requirements.
Verify payment methods, collect related data, and collect co-payments as appropriate.
Complete daily batch reports and cash-collection drops, and forward reports to accounts receivable promptly and appropriately.
Use problem-solving and conflict-resolution skills when handling patient complaints and refer complaints to designated personnel as needed.
Perform day-to-day administrative and general office duties, including word processing, copying, filing, faxing, answering phones, and data entry.
Perform duties in support of successful EHR/EPM utilization.
Perform other duties as required.