Receptionist-CHC - Elm CHC

Clinica Sierra Vista• Fresno, CA, US, CA

17h•$25 - $29

About The Position

The Receptionist performs tasks essential to the clinical and administrative operations of the health center under the supervision of the CHC Office Manager. The role provides customer and patient service in person and by phone, directs callers to appropriate departments, schedules appointments according to center protocols, assists with forms and pre-registration, and verifies eligibility and insurance. The receptionist is a key point of contact between patients and clinical and service staff, working collaboratively to support direct patient care and foster patient comfort and trust. The role also supports patient flow, registration, payment verification and collection, daily reporting, and general office administration. The receptionist is expected to provide excellent service while following confidentiality, privacy, clinic policy, and HIPAA requirements, and to use problem-solving and conflict-resolution skills when addressing patient concerns.

Requirements

High school graduate or equivalent.
Must be at least 18 years of age.
At least two years of experience in a medical setting.
Knowledge of the community and skill communicating with people and understanding their problems.
Belief in health care with dignity for all.
MA Certificate.
Must comply with Clinica Sierra Vista employee health and immunization requirements or provide a valid exemption request for approval.

Responsibilities

Greet patients and visitors, determine the purpose of their visit, and direct them to the appropriate person or department.
Check in and register patients upon arrival.
Coordinate patient flow to help the clinic serve the number of patients established by grant requirements.
Screen patients for required demographic information when scheduling appointments and identify new and established patient visits according to scheduling policy.
Inform patients of balances shown in the computer during registration and explain future balances and financial responsibility for services.
Provide information to clinic callers according to clinic policies and procedures and transfer calls as needed.
Provide tactful, diplomatic customer service while following clinic confidentiality and privacy policies and HIPAA requirements.
Verify payment methods and collect relevant data and co-payments as appropriate.
Complete daily batch reports and cash-collection drops, and forward reports to accounts receivable promptly and appropriately.
Address patient complaints using problem-solving and conflict-resolution skills, referring complaints to designated personnel as needed.
Perform administrative and general office duties, including word processing, copying, filing, faxing, answering phones, and data entry.
Support successful utilization of EHR/EPM systems.
Perform other required duties.