Receptionist

Asbury Automotive • Tysons, VA

5d • Onsite

About The Position

As a Receptionist at Koons Tysons Chevrolet Buick GMC, you receive callers, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.
When interacting with customers, seeks to deliver exceptional guest experiences by going above-and-beyond. When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests)
Treats all co-workers, customers, and vendors professionally and with respect.
Adheres to Company Policies and Procedures.
Mains a clean and organized work area.
Mains a professional appearance and adheres to the dealership dress code.
Greets walk-in customers and determines the nature of their visit.
Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
Communicates with callers and visitors in a professional, friendly and efficient manner as per established in store process
Monitors and keeps sufficient check and paper supply in the office
Organizes and maintains mailing system.
Communicates messages to the appropriate parties in a timely manner.
Assists with clerical duties as requested.
Assist CR Manager in resolving complaints and all correspondence with customer.
Assists with CSI reports.
Enters CSI information into computer
Processes CSI information according to CSI Relations Manager.
Reports on time to work and follows the schedule provided for you. Calls supervisor if he/she cannot be to work on time.

Requirements

• Professional and respectful treatment of co-workers, customers, and vendors.
• Adherence to Company Policies and Procedures.
• Maintenance of a clean and organized work area.
• Professional appearance and adherence to the dealership dress code.
• Timely communication of messages.
• Punctuality and adherence to schedule.
• Ability to call supervisor if unable to be to work on time.

Nice To Haves

• Seeking to deliver exceptional guest experiences by going above-and-beyond when interacting with customers.
• Prioritizing helping other team members deliver exceptional guest experiences when not interacting with guests.

Responsibilities

• Receive callers, determine the nature of their business, and direct callers to their destination.
• Answer basic inquiries, route incoming calls, take messages, and provide basic information to callers.
• Greet walk-in customers and determine the nature of their visit.
• Answer incoming phone calls, direct callers to the appropriate department or individual, or take a thorough message.
• Communicate with callers and visitors in a professional, friendly, and efficient manner.
• Monitor and maintain sufficient check and paper supply in the office.
• Organize and maintain the mailing system.
• Communicate messages to the appropriate parties in a timely manner.
• Assist with clerical duties as requested.
• Assist CR Manager in resolving complaints and all correspondence with customers.
• Assist with CSI reports.
• Enter CSI information into the computer.
• Process CSI information according to the CSI Relations Manager.
• Report to work on time and follow the provided schedule.
• Call supervisor if unable to be to work on time.

Benefits

• Weekly Pay
• $16.50 per hour
• Paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Medical insurance
• Vision insurance
• Dental insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings accounts
• Flex spending accounts (tax free)
• Short-term disability plans
• Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed