Receptionist

NOTCH•St. Albans, VT

9d•$17 - $27•Onsite

About The Position

The receptionist performs clerical duties to support providers and other healthcare workers in the delivery of services to the community. This role involves interacting with patients and members of the care team to provide a range of patient care services. The receptionist is responsible for greeting patients and visitors, performing patient registration, and managing telephone calls and in-person inquiries, directing them to the appropriate personnel. They also secure necessary information and documentation from patients, review and update patient data, medical records, and registration forms, and assist patients with filling out paperwork. Additionally, the receptionist obtains referral authorizations, coordinates referrals for specialists and external disease management organizations, and schedules patient appointments. They advise patients with routine non-medical instructions, perform end-of-day encounter reconciliation, and answer non-medical questions within practice guidelines. The role also includes requesting payment at the time of service, maintaining petty cash and reconciliation, and potentially traveling to other NOTCH sites. Participation in Quality Improvement projects, training sessions, and staff meetings is also expected, along with performing other assigned duties.

Requirements

Strong communication and interpersonal skills.
Ability to juggle multiple tasks and prioritize work with good organization.
Skill in exercising initiative, judgment, discretion, and decision-making to achieve NOTCH objectives.
Computer skills.
Ability to function within a team environment to achieve stated objectives.
High School Diploma or GED.

Nice To Haves

One year in a medical or business office preferred.

Responsibilities

Greets patients and visitors.
Performs patient registration (check in/check out).
Fields and evaluates telephone calls and in-person encounters and directs callers and visitors to the appropriate personnel.
Secures necessary information and documentation from patients to process visit.
Reviews and updates patient data, medical records, and registration forms with patient.
Assists patients with filling out paperwork as needed.
Obtains referral authorizations as needed.
Coordinates referrals for specialists and external disease management organizations.
Schedules patient appointments according to established office procedures.
Advises patient with routine non-medical instructions in preparation for appointment as per established protocols.
Performs end-of-day encounter reconciliation to ensure billing requirements are completed.
Answers non-medical questions within practice guidelines.
Requests payment at time of service.
Maintains petty cash and reconciliation.
May be required to travel to other NOTCH sites on an as needed basis.
Participates in Quality Improvement projects under the direction of the Office Manager.
Participates in training sessions, monthly and daily staff meetings.
Performs other duties as assigned.