Receptionist - Weekend - Pool

Rogers Behavioral Health•Oconomowoc, WI

1d•Onsite

About The Position

Proactively welcome patients, families, staff, and guests in an open, receptive, kind and solution-oriented way. Actively engage with visitors as they are entering, sitting in, and leaving the lobby/site. Receive, screen, and direct calls appropriately, while maintaining confidentiality of patient and staff information ensuring a smooth handoff. Greet and manage visitor and patient arrivals ensuring there is a customer focused handoff. Monitors the lobby for safety; wait times; behavioral/clinical concerns etc. Escalates concerns, requesting appropriate resources, in a time sensitive manner. Ensures coverage of the lobby during open hours. Is willing to occasionally assist with Receptionist coverage at other Rogers locations as needed. We provide highly effective mental health and addiction treatment that helps people reach their full potential for health and well-being. Receptionists will interact with patients and their families seeking mental health and addiction treatment. Coordinate requests for information and services as appropriate. Facilitate communication between departments and staff as needed. Make announcements using the overhead paging system/Relay Pros as directed and according to policy. Assist with the hospital’s emergency code situations as directed, including emergency paging. Provide miscellaneous services at the reception desk :monitor sign-out of hospital vehicles according to policy; sell meal tickets and other items, as directed; balance petty cash; secure patient valuables according to policy; log parcels for shipping, as directed; maintain the key log and provide other services, as directed. Train new and fill in staff on role purpose, job duties and expectations of role as assigned. Perform administrative duties as requested by leadership, i.e. scanning, ordering of supplies. On occasion, may complete or support belongings checks and/or patient registration. Other duties as assigned.

Requirements

High school diploma or GED required.
Six (6) months of clerical or business training or receptionist experience, or equivalent, is required.
Position is mostly sedentary, with some walking and standing.
Lifting is moderate; must be capable of lifting a minimum of fifteen (15) pounds.
Reaching, handling, grasping, and manual dexterity are necessary to operate various pieces of office equipment, i.e. computer, fax machine, etc.)
Writing, verbal and hearing abilities are required, sufficient to interact effectively with patients, visitors and staff.
Numerical ability is required to maintain records.
Position involves exposure to working with persons in potentially stressful situations including, but not limited to, patients, visitors and callers.
The ability to maintain a cooperative, tactful, warm, courteous, and helpful attitude toward patients, families, referents, professional staff, and hospital personnel at all times is essential.
Logical thinking and discretion are required to make decisions in initiating and implementing policies and procedures and standards, sometimes in emergency situations.
Must be physically/mentally able to perform job duties as verified by a physical exam by a licensed physician, per post- employment physical.

Responsibilities

Proactively welcome patients, families, staff, and guests in an open, receptive, kind and solution-oriented way.
Actively engage with visitors as they are entering, sitting in, and leaving the lobby/site.
Receive, screen, and direct calls appropriately, while maintaining confidentiality of patient and staff information ensuring a smooth handoff.
Greet and manage visitor and patient arrivals ensuring there is a customer focused handoff.
Monitors the lobby for safety; wait times; behavioral/clinical concerns etc.
Escalates concerns, requesting appropriate resources, in a time sensitive manner.
Ensures coverage of the lobby during open hours.
Is willing to occasionally assist with Receptionist coverage at other Rogers locations as needed.
Coordinate requests for information and services as appropriate.
Facilitate communication between departments and staff as needed.
Make announcements using the overhead paging system/Relay Pros as directed and according to policy.
Assist with the hospital’s emergency code situations as directed, including emergency paging.
Monitor sign-out of hospital vehicles according to policy.
Sell meal tickets and other items, as directed.
Balance petty cash.
Secure patient valuables according to policy.
Log parcels for shipping, as directed.
Maintain the key log and provide other services, as directed.
Train new and fill in staff on role purpose, job duties and expectations of role as assigned.
Perform administrative duties as requested by leadership, i.e. scanning, ordering of supplies.
On occasion, may complete or support belongings checks and/or patient registration.
Other duties as assigned.