Receptionist

The Salvation Army USA Central Territory•Davenport, IA

3d•$14 - $15•Onsite

About The Position

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. This role serves as the first point of contact for clients, donors, and visitors, answering phones, greeting individuals, and assisting the Social Service Department with eligibility determination and appointment scheduling.

Requirements

High School Diploma/GED.
Ability to work with people of varying backgrounds and cultures with patience and respect.
Ability to establish priorities, work independently and proceed with objectives with little supervision.
Intermediate skills in Microsoft software to include Word, Excel, PowerPoint and Access.
Ability to access payroll, timekeeping and personal data via a web-based system.
Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
Good communication skills both written and spoken, and ability to maintain effective working relationships.
Demonstrated ability to handle confidential matters.
Must pass all applicable background checks.
Must successfully complete Safe from Harm training within 90 days of hire, as established by The Salvation Army.

Nice To Haves

Some secondary education preferred.
Minimum of 1 year of related experience in reception, telephone work, or data processing preferred.
Equivalent combination of education and experience will be considered.

Responsibilities

Greet all incoming clients/visitors in a friendly professional manner.
Answer phone calls in a pleasant, courteous manner.
Direct assistance needed calls and walk-in clients to the appropriate Family Service Programs and/or outside agencies to meet their needs.
Perform general administrative clerical duties to include but not limited to photocopying, scanning, filing, office supply management for supply orders, etc.
Provide paperwork and information about Pathway of Hope to incoming clients seeking assistance.
Assist office staff with mailings/projects.
Assist with maintaining records/track information of in-office programs such as food pantry, general assistances, and other special projects as assigned.
Determine preliminary eligibility of clients for internal programs and services, and competently fill out documents completely and accurately.
Assist with seasonal activities.
All other duties as assigned.