Receptionist

Catholic Charities of San Bernardino and Riverside Counties • Lansing, MI

49d • Onsite

About The Position

Greet and receive clients, partners, visitors, and the general public, both personally in the reception area and over the telephone. Assist clients with their requests; announce clients and visitors to the appropriate staff; transfer telephone calls to staff and/or voicemail as directed.

Requirements

• High school education
• Comfort and proficiency with operating a multi-line phone system
• Strong organizational skills and the ability to handle multiple tasks simultaneously
• A friendly, approachable demeanor with a commitment to exceptional customer service
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar software
• Experience working in a multicultural or nonprofit environment
• Ability to speak a second language is a plus, but not required
• Strong problem-solving skills and attention to detail

Nice To Haves

• Ability to speak a second language is a plus, but not required

Responsibilities

• Answer and Direct Calls: Professionally manage incoming telephone calls, ensuring they are promptly directed to the appropriate staff member or program.
• Welcome Clients and Visitors: Greet all clients and visitors warmly, assist them in locating the correct staff member or program, and provide exceptional customer service at all times.
• Foster Positive Interactions: Maintain a positive and professional demeanor when interacting with clients, visitors, and staff, consistently representing the Agency's values and mission.
• Cultural Sensitivity: Demonstrate respect and sensitivity to the cultural and linguistic differences of clients, visitors, and colleagues.
• Manage Mail and Packages: Receive, sort, and distribute incoming mail and packages (e.g., U.S. Mail, UPS) to the appropriate staff or department on the same day.
• Distribute Transportation Resources: Administer bus passes and ensure accurate tracking or record-keeping as needed.
• Assist Clients with Forms: Provide support to clients in completing service request forms and other relevant paperwork.
• Reception and Administrative Support: Serve as backup for other reception or administrative duties across the agency as needed, ensuring smooth daily operations.
• Other Duties as Assigned: Undertake additional tasks as directed to support the agency's mission and operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED