Réceptionniste / Receptionist

Browns Shoes•Montreal, QC

36d•Onsite

About The Position

We are seeking a Front Desk Receptionist to support Browns’ Head Office. As the first point of contact for visitors and callers, this individual plays a key role in creating a positive and professional experience while representing our company and brand. The ideal candidate is warm, approachable, hardworking, and highly professional, with a positive attitude and a passion for delivering exceptional service. We are looking for someone who will take pride in representing Browns and helping create a welcoming environment for everyone who interacts with our organization. This is a full-time, on-site role located at our Head Office in Saint-Laurent, Quebec, requiring an in-office presence five days per week from 8:00 a.m. to 5:00 p.m.

Requirements

Minimum 2 years of previous experience as a receptionist, administrative, or customer facing role
Personable and professional demeanor
Strong customer service orientation
Excellent verbal communication and telephone etiquette
Strong multitasking and organizational skills
Excellent time management skills
Strong problem-solving abilities
Proficiency in Microsoft Outlook and Microsoft Office applications, including Microsoft Excel
Ability to prioritize and manage multiple responsibilities in a fast-paced environment
CEGEP diploma or university degree

Responsibilities

Answer, screen, and direct incoming phone calls in a professional and courteous manner
Greet, welcome, and direct visitors appropriately upon arrival
Notify employees of visitor arrivals and assist with guest coordination
Maintain a safe, clean, and organized reception area in accordance with company policies and procedures
Coordinate and manage boardroom reservations and scheduling
Maintain office supply inventory, place orders, and distribute supplies to employees as needed
Sort and distribute incoming mail and internal correspondence
Coordinate daily outgoing mail drop-offs
Manage the shipping and receiving of packages through various courier services, including FedEx, DHL, and Globex
Provide exceptional customer service to visitors, employees, and external partners
Support general administrative and office operations as required