Receptionist, Plastic Surgery (Hyannis)

Cape Cod Healthcare•Hyannis, MA

About The Position

The Receptionist supports the Plastic Surgery practice by welcoming patients, managing calls and appointments, and performing front-desk and administrative duties. The role uses an electronic medical record (EMR) system to register patients, maintain records, coordinate schedules, and support check-in and check-out workflows. The receptionist also assists with insurance verification, payments, referrals, medical-record requests, and communication among patients, clinicians, and staff, while maintaining patient confidentiality in accordance with HIPAA. The position may require floating to other MACC practices and performing other related duties as assigned.

Requirements

Ability to read, write, and communicate in English.
High school graduation or equivalent related work experience.
Strong communication and interpersonal skills.

Nice To Haves

Experience with current office technology and proficiency with computer office applications, including electronic medical or health records and MS Office.
At least one year of experience in an office setting.
Knowledge of insurance authorization and referral requirements.
Knowledge of medical terminology.
Typing speed of 30 words per minute.

Responsibilities

Greet and promptly acknowledge patients in the waiting room.
Answer calls promptly and professionally, direct callers to appropriate staff, and enter accurate messages in the EMR.
Register new and existing patients in the EMR; verify demographic information and insurance authorization; collect co-pays; and prepare deposits for courier pickup.
Provide patients with required paperwork and photocopy insurance cards and photo identification.
Schedule and reschedule appointments and consultation requests in the EMR in accordance with scheduling protocols.
Maintain physicians’ daily appointment schedules and prepare charts for the following day.
Update clinicians’ schedules for time off, sick time, vacations, in-service sessions, and meetings.
Process cancellations and no-shows and notify clinicians of schedule changes.
Open and distribute mail to staff mailboxes, physicians, and the practice manager.
Check out patients, schedule necessary follow-up appointments, and coordinate laboratory, radiology, and other physician referrals.
Prepare related requisitions and referral forms and review any required preparation instructions.
Maintain patient records by scanning correspondence, reports, test results, and other documents into the EMR.
Refer patients with billing or payment questions to the billing office.
Print or provide medical-record information to outside agencies and physicians in accordance with established guidelines.
Maintain confidentiality of patient information in accordance with HIPAA regulations.
Maintain accurate administrative records and communicate effectively with coworkers, patients, visitors, and personnel inside and outside the practice.
Maintain cooperative relationships with employees, medical staff, patients, and guests.
Adjust to unexpected changes to ensure duties are completed during absences or increased patient volumes.
Attend departmental meetings.
Perform duties required by the position’s scope of service to meet patient needs.
Float to other MACC practices when required.
Perform other related duties and activities as assigned or requested.