Receptionist

Elderwood•Mattapan, MA

10d•Onsite

About The Position

Be the Welcoming Face That Makes a Difference Every Day. At Mattapan Health & Rehab Center,, every interaction matters. As the first point of contact for residents, families, visitors, and healthcare partners, our Receptionists play an essential role in creating a warm, welcoming, and supportive environment. We are seeking a friendly, professional, and service-focused Receptionist to join our team. In this role, you will provide exceptional customer service, assist visitors and callers, support daily administrative operations, and help ensure every person who enters our building feels valued and welcomed. If you enjoy connecting with people, thrive in a fast-paced environment, and take pride in providing outstanding service, we invite you to join our team. Why Join Our Team? At Mattapan Health & Rehab Center, every team member plays an important role in supporting our residents and creating a positive experience for those we serve. As a Receptionist, you will enjoy: The opportunity to make a meaningful impact through daily interactions with residents, families, visitors, and team members A supportive team environment where communication and collaboration are valued The ability to contribute to a positive resident and visitor experience Opportunities to grow your administrative and customer service skills A role where your professionalism, compassion, and attention to detail are recognized Apply Today! Join a Team That Puts CARE Back Into Healthcare At Mattapan Health & Rehab Center, our values of Performance, Integrity, Transparency, Respect, and Communication guide how we care for our residents and support our team members. Our Receptionists are more than the first person someone sees or speaks with — they help create a welcoming environment, provide reassurance during important moments, and support the daily operations that allow our teams to provide exceptional care. If you are looking for a role where your kindness, professionalism, and commitment to service make a meaningful difference every day, apply today.

Requirements

High school diploma or GED required.
Previous customer service, administrative, or healthcare experience preferred.
Experience operating a multi-line phone system preferred.
Strong verbal and written communication skills.
Professional and welcoming demeanor.
Excellent organizational skills and attention to detail.
Ability to multitask while maintaining accuracy and quality.
Strong customer service skills and ability to interact positively with residents, families, visitors, and team members.
Ability to work effectively as part of a team.
Ability to maintain confidentiality of resident and facility information.
This position requires regular interaction with residents, coworkers, visitors, and/or supervisors.
In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.

Responsibilities

Welcome residents, visitors, families, vendors, and staff with a positive, professional, and helpful attitude.
Provide exceptional customer service while assisting guests and directing them to appropriate locations.
Manage visitor sign-in and sign-out procedures according to facility policies.
Verify identification for agency and vendor visitors.
Answer and manage calls using a multi-line phone system, including directing, forwarding, and returning calls in a timely manner.
Respond professionally and courteously to calls from residents, families, hospitals, healthcare providers, vendors, and community members.
Take and communicate emergency and non-emergency messages accurately.
Maintain a calm and professional demeanor while handling multiple calls, questions, and requests.
Monitor voicemail, return calls, and route messages appropriately.
Assist with administrative tasks including data entry, document scanning, filing, and record management.
Enter and maintain resident demographic information within electronic systems.
Handle protected health information in accordance with HIPAA and facility policies.
Assist with accounts payable support, invoice processing, and payment-related administrative duties as needed.
Distribute mail and package deliveries throughout the facility.
Monitor facility alert systems and respond according to established procedures.
Utilize public address systems and communication tools appropriately.
Maintain an organized, clean, and welcoming reception area.
Support emergency communication procedures when needed.
Demonstrate professionalism, teamwork, empathy, and respect in all interactions.
Perform other duties as assigned.