RECEPTIONIST

Compass Group•New York, NY

2d•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. The Client Center Receptionist is responsible for creating a warm, welcoming, and professional atmosphere while interacting daily with VIP clients and the executive suite. This role serves as the first point of contact for all guests and is responsible for greeting, escorting, and accommodating client needs during their time in the Client Center. The Client Center Receptionist supports the executive suite and client meetings and events, working closely with the reservations and planning teams. This highly client-focused role requires refined communication skills, a white-glove service approach, and exceptional organizational and problem-solving abilities. All team members are expected to embrace and uphold the Hospitality Core Values of honesty, integrity, and responsibility.

Requirements

Strong understanding of luxury hospitality and client service excellence
Excellent organizational and multitasking skills
Strong attention to detail and follow-through
Basic meeting planning skills
Strategic, solution-oriented thinking
Excellent written and verbal communication skills
Strong computer proficiency and knowledge of office technology
Working knowledge of reservations systems
Ability to perform calmly in a fast-paced environment
Dependable, ethical, and committed to confidentiality
Collaborative team player with professional demeanor

Nice To Haves

2–4 years of experience in conference services or event coordination
Working knowledge of audiovisual and catering services
Degree in Hospitality Management preferred
Second-language proficiency is a plus

Responsibilities

Deliver a high-touch, luxury hospitality client experience
Greet and escort guests with genuine warmth, ensuring they feel comfortable and well cared for while in the Client Center
Manage the Client Center reception desk as a central resource for all guests
Memorize VIP visitor names and photos to provide a personalized greeting and experience
Create VIP visitor reports to prepare for upcoming visits, working closely with the lobby team
Answer telephones in a friendly and professional manner, accurately taking messages and appropriately handling or referring inquiries
Implement established security policies and Client Center procedures related to arriving and departing visitors, contractors, and deliveries
Manage all Client Center activity within the reservations system
Conduct tours of the Client Center for prospective guests
Book pop-up or same-day meetings, audiovisual services, catering, and special requests
Assist with pre-registering guests for meetings and events
Serve as a hospitality resource by providing wayfinding, amenities, and organizational information
Communicate guest and meeting requests effectively to appropriate teams
Maintain thorough knowledge of emergency procedures
Adhere to the Client Center’s signature hospitality appearance and standards
Conduct walkthroughs to ensure a clean and organized environment
Troubleshoot guest and team member requests, including resolving meeting conflicts
Understand company culture and policies and procedures
Submit daily reports to appropriate stakeholders
Conduct room checks prior to simple bookings
Work closely with planning and reservations teams
Attend daily operational meetings
Maintain flexible availability including evenings and weekends