Receptionist, Rock County Float - Day Shift

Mercyhealth Wisconsin and Illinois•Janesville, WI

1d•Onsite

About The Position

This position is for a Receptionist at Mercyhealth, an integrated health system operating seven hospitals and 85 primary and specialty clinics across northern Illinois and southern Wisconsin. The role involves a blend of clerical duties and patient-facing responsibilities, including managing communications, scheduling appointments, and handling patient registration and payments using the Epic system. Mercyhealth is recognized nationally for its workplace culture and commitment to its over 7,500 employee-partners, providing comprehensive healthcare services for over 135 years.

Requirements

Good interpersonal and written communication skills.

Nice To Haves

High School diploma or equivalent
Previous medical reception or reception experience
Basic knowledge of keyboard skills
Basic knowledge of medical terminology
Basic knowledge of Epic

Responsibilities

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
Retrieves messages from voice mail and forwards to appropriate personnel.
Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Monitors visitor access and issues passes when required.
Receives, sorts, and routes mail, and maintains and routes publications.
Orders, receives, and maintains office supplies.
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Performs other clerical duties as needed.
Schedules patient appointments.
Responsible for EMR-Electronic Medical Records registration and check-in processes in Epic.
Loads, verifies and updates patient demographics.
Scans, loads and verifies insurance coverage.
Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
Reviews all Alerts in Epic and refers patient to a PFC when necessary.
Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.
Provides patient with an estimated self-pay obligation when appropriate.
Performs cashiering functions and online payment posting within Epic.
Processes payments and deposits by adhering to the system's Cash Handling Policy.
Completes daily closing report and balances their individual cash drawer at the end of each day.
Performs petty cash count in and out daily and records appropriately.
Assist patients with MyChart signup and activation.
Replies to MyChart messages in a timely manner, closing messages when complete.
Safeguards patient privacy and confidentiality per MHS policies.
Preps Routes daily for upcoming appointments for frontline registration.
Reviews daily work queues and corrects identified patient registration errors.
Utilizes Epic waitlists based on provider preference.
Reviews and updates no-shows and cancellations for the day.
Understands and demonstrates Critical Moments of Service techniques and standards.
Ensures reception and lobby areas are well maintained and clean.
Preforms all other duties as assigned.
May be responsible for working in alternate locations.