Receptionist

TEXAS ASSOCIATION OF COUNTY OFFICIALS•Austin, TX

12d•$19 - $20•Onsite

About The Position

This role serves as the first point of contact for members, visitors, and staff, providing a welcoming and professional presence that reflects the organization’s commitment to exceptional service. The receptionist is responsible for greeting guests, answering inquiries (in person, by phone, and via email), and directing individuals to the appropriate departments or resources, ensuring every interaction is handled with courtesy and efficiency. Required to answer, screen and direct incoming calls and greet visitors who are directed to the reception area at TAC’s offices. Take messages and field requests for information from callers to TAC switchboard and online submissions. Post weekly in-house employee communications in shared spaces. Perform administrative tasks, including database entry, drafting correspondence and performing mail merges. Support TAC staff with various projects as needed.

Requirements

High school diploma or equivalent required.
Minimum of two years’ experience working in high call volume environment, including receptionist, call center or similar role.
Basic understanding of administrative and clerical procedures and systems required.
Excellent communication skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds.
High degree of professionalism in representing TAC, internally via contacts with board members, elected/appointed officials, visitors and employees. Also externally via contacts with vendors and tenants.
Proficient in use of personal computer and Microsoft Office products, including Word, Excel and PowerPoint.
Proactive approach to problem-solving with strong decision-making skills.
Ability to sit always.
Ability to speak always.
Ability to hear always.
Ability to operate a computer mouse with their dominant hand always.
Occasionally lifting and/or carrying 11-24 pounds.

Nice To Haves

Knowledge of SharePoint preferred.

Responsibilities

Answer, screen, and direct phone calls to staff and other entities as appropriate; take messages and field requests for information from callers to TAC’s switchboard.
Proactively familiarizes themselves with all TAC departments, services, and county-related functions. This includes maintaining up-to-date knowledge of departmental contacts, services offered, and county programs to ensure accurate information and referrals for visitors, callers, and staff.
Consistently upholds the organization’s reputation for outstanding service by maintaining a positive, helpful attitude and delivering accurate information. The receptionist is expected to foster trust and confidence among members and the public, demonstrating professionalism and integrity in all communications and action.
Maintain weekly in-house employee communications and post in all elevators and other identified spaces for the following week.
Perform routine administrative tasks for Executive Servies, including database entry, occasional drafting of correspondence, performing mail merges, and other projects as assigned.
Assist with contract workflow process, including providing updates of contract status and execution of proposals and contracts via DocuSign.
Assist with tracking and assignment of fleet vehicles using fleet software.
Maintain 5th Floor break room, including coffee service and cleaning/loading/unloading the dishwasher.
Maintain inventory for coffee service and cleaning supplies, along with Snack Nation items.
Other duties as assigned.
Maintain reception area to present a professional appearance, including replenishing materials used by visitors.