Receptionist (Thurs. - Sat. 7a - 8p) - Watch Us Grow!

Houston Hospice•Houston, TX

13d•Onsite

About The Position

Houston Hospice is seeking a compassionate, dependable, and service-oriented Receptionist to support our Texas Medical Center location. This position plays an important role in creating a welcoming and professional experience for patients, families, caregivers, visitors, healthcare partners, and members of our community. As one of the first points of contact for Houston Hospice, the Receptionist must be comfortable assisting individuals who may be experiencing serious illness, grief, loss, or end-of-life concerns.

Requirements

High school diploma or equivalent required.
Working knowledge of common office technology and software, including email, word processing, spreadsheets, and electronic records or databases.
Strong verbal and written communication skills, including a clear and professional telephone presence and appearance.
Ability to provide compassionate service while maintaining professional boundaries.
Ability to manage multiple calls, visitors, messages, and priorities accurately and with appropriate urgency.
Sound judgment in determining when and how to escalate a concern.
Strong attention to detail, follow-through, organization, and problem-solving skills.
Ability to maintain confidentiality and appropriately handle protected health information and other sensitive information.
Ability to work effectively with employees, leaders, clinical teams, volunteers, vendors, and community partners.
Comfort working in an environment where serious illness, death, dying, and grief are part of the organization's services.

Nice To Haves

Previous experience in reception, customer service, call handling, healthcare, hospice, or a related office environment preferred.
Experience using multi-line telephone or cloud-based communication systems is preferred.
Bilingual or multilingual capability is preferred, when relevant to the communities served.

Responsibilities

Answer and route incoming calls promptly, professionally, and compassionately.
Greet visitors, determine their needs, and connect them with the appropriate staff member or resource.
Take accurate messages and help ensure timely communication and follow-up.
Recognize urgent or sensitive concerns and follow established escalation procedures.
Maintain a welcoming, organized, and professional front reception area.
Assist with correspondence, deliveries, documents, visitor processes, directories, and front-office resources.
Provide general administrative support, including data entry, scanning, copying, and document handling.
Collaborate with clinical and administrative teams to ensure smooth, appropriate handoffs for callers and visitors.
Maintain confidentiality and comply with HIPAA, privacy, safety, and information-security requirements.
Demonstrate empathy, patience, professionalism, and respect in every interaction.