Receptionist- Full Time, Evenings

Covenant Living Communities and Services•Evanston, IL

1d•$16 - $21•Onsite

About The Position

This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way. Covenant Living is a faith-based Continuing Care Retirement Community (CCRC) & Home Health organization with a nationwide family of continuing care retirement communities and home health. We create joy and peace of mind for residents and their families by providing a better way of life.

Requirements

High school education or equivalent.
One year of secretarial training or clerical experience.
Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
Pleasant personality and telephone voice.
Ability to remain calm in an emergency situation.
Complete confidentiality when circulating general information.
Knowledge of computers including Microsoft Office Suite.
Interest in and desire to work with older adults.

Responsibilities

Greeting residents, staff, and visitors in person or on the telephone.
Answering all telephone calls quickly in a polite, personal, and friendly manner and transferring calls appropriately.
Taking messages when the individual requested is not available.
Monitoring the emergency system, directing staff to emergent situations, calling emergency personnel as appropriate, and completing resident checks.
Providing information to visitors and directing them to the appropriate individual, ensuring visitors/contractors sign in and wear appropriate badges.
Ensuring the reception desk and lobby are kept clean and organized after each shift.
Facilitating transportation requests, coordinating and communicating timing of transportation to residents and staff, and placing courtesy calls to residents to remind them of transportation trips.
Assisting residents in signing up for programs and activities and collecting payment.
Being knowledgeable about all office equipment, demonstrating its use to other staff, monitoring equipment, and reporting supply needs and issues to the Lead Receptionist.
Selling postage stamps, receiving and sorting mail, logging in packages, and informing residents/staff of packages to pick up.
Facilitating maintenance requests, inputting requests into the system, and communicating urgent or emergent situations to appropriate staff.
Completing monthly charge sheets in accordance with procedure.
Supporting other departments in clerical duties as assigned by the Administrative Services Coordinator.
Supporting the Lead Receptionist in clerical duties and maintenance of the reception area.
Balancing the cash register/drawer, including cash receipts and checks cashed for individuals at the desk.