Receptionist

Crosspoint NW•Portland, OR

6d•Onsite

About The Position

The Receptionist is the first point of contact for visitors, customers, and vendors, providing exceptional customer service. This role will greet and assist individuals, manage phone calls, provide information and resolution to basic inquiries, and perform various administrative tasks.

Requirements

High School Diploma or GED required.
1+ years’ experience in a customer service or receptionist role, preferably within the automotive industry.
Ability to read, write, speak and understand English.
Demonstrated communication skills, both verbal and written, with a professional and friendly phone and in-person demeanor.
Proven organizational and multitasking abilities, with attention to detail.
Experience using computer software and applications, including MS Office Suite (particularly Word, Excel, and Outlook) and basic database management.
Customer-focused mindset and ability to handle customer inquiries and resolve issues promptly.
Ability to work independently and as part of a team in a fast-paced and dynamic environment.
Strong time management skills and ability to prioritize tasks effectively.
Ability to work under pressure in a fast-paced and dynamic environment.
Ability to work independently as well as collaboratively in a team environment.

Responsibilities

Greet and welcome visitors, customers, and vendors, providing a friendly and professional first impression.
Answer and triage incoming phone calls, ensuring prompt and courteous handling of inquiries.
Provide accurate and helpful information to callers and visitors regarding auctions, vehicle inventory, and general inquiries.
Coordinate and schedule Block Clerks.
Maintain a neat and organized reception area, ensuring a welcoming and professional atmosphere.
Register and check-in customers, ensuring required documentation is completed accurately and efficiently.
Direct customers to appropriate departments, ensuring an efficient flow of traffic.
Assist with basic administrative tasks, such as data entry, filing, and document preparation.
Receive and route incoming mail and package deliveries.
Assist with customer inquiries and resolve issues promptly and professionally.
Maintain accurate records and documentation related to customer interactions and administrative tasks.
Stay updated on auction schedules, promotions, and policies to provide accurate information to customers.
Follow security and safety protocols to ensure a secure and safe environment for staff and visitors.
Perform additional duties as assigned.