Receptionist - ALF (55058)

ROCKY MOUNTAIN CARE GROUP • Price, UT

2d • Onsite

About The Position

Provide customer service, answers and directs phone calls, emails, etc. to the appropriate individuals. The Receptionist is responsible for welcoming visitors, performing clerical functions, and maintaining a positive and efficient office environment. This role also involves promoting teamwork, safety, and compliance with all facility policies and regulations.

Requirements

• High school diploma or equivalent is preferred.
• Exceptional people skills that include proper phone etiquette
• Computer skills
• Ability to read, write, speak, and understand the English language.
• Must be a supportive team member, contribute to and be an example of teamwork.
• Ability to make independent decisions when circumstances warrant such action.
• Ability to deal tactfully with personnel, residents/ patients, family members, visitors, government agencies/personnel and the general public.
• Must have patience, tact, and willingness to deal with difficult residents/patients, family, and staff.
• Must not pose a threat to the health and safety of other individuals in the workplace.
• Successfully follows oral and written instructions.
• Successfully relays information concerning business office matters, residents, employees, or any given subject matter.
• Willing to cope with the mental and emotional stress of the position.
• Communicates with all departments.
• Works in office
• Willing to work to task completion despite frequent interruptions.

Nice To Haves

• Provides tours when applicable or appropriate.
• Ability to assist in evacuation of residents/ patients during emergency situations (where applicable).
• Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position.

Responsibilities

• Answers phone calls and directs them to the appropriate personnel.
• Welcomes visitors (Provides tours when applicable or appropriate).
• Performs a variety of clerical functions as assigned by Administrator or Business Office manager.
• Utilizes and is proficient in various excel, word, adobe, and other electronic reporting formats.
• Makes written and oral reports/recommendations as requested.
• Attends meetings as required or necessary.
• Promotes teamwork, mutual respect, and effective communication.
• Promotes positivity and active daily problem solving.
• Reads and stays informed regarding developments in the skilled nursing sector and associated support services, regulatory, business practices and other entities potentially influencing the facility’s fiscal health.
• Reviews and develops a plan of correction for accounting deficiencies noted during survey inspections and provide a written copy of such plan to the Administrator.
• Promotes and encourages an environment of trust within the Business Office as well as with department heads and all facility employees.
• Promotes safe work practices, safety rules, and accident prevention procedures to prevent employee injury and illness.
• Treats all customers with dignity and respect.
• Promotes and protects all residents’ rights (where applicable).
• Establishes a culture of compliance by adhering to all facility/agency policies and procedures.
• Complies with standards of business conduct, and state/federal regulations and guidelines.
• Always follows appropriate safety and hygiene measures.
• Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
• Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel.
• Reports any retaliation or discrimination to HR or compliance officer.
• Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents/patients to supervisor and/or administrator.
• Protects residents/patients from abuse and cooperates with all investigations.
• Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility/ agency policy.
• Participates in all life safety and emergency drills and trainings.
• Fulfills responsibilities as assigned during implementation or activation of the facility/ agency’s emergency plan.
• Reports work-related injuries and illnesses immediately to supervisor.
• Follows established infection control policies and procedures (where applicable).
• Completes all assigned training as a condition of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED