Receptionist

Old Republic Title•Albuquerque, NM

1d•Onsite

About The Position

Our Office Receptionist serves as the first point of contact for customers, visitors, and vendors, creating a professional and welcoming office environment. This role is responsible for managing front desk operations, handling incoming calls and correspondence, supporting escrow and title processes, and assisting with general administrative tasks to ensure smooth daily office operations. This is a fully in-person position located at our Albuquerque, NM office.

Requirements

Basic computer proficiency, including Microsoft Office Suite and Outlook.
Strong organizational skills with exceptional attention to detail.
Ability to prioritize, multitask, and meet deadlines in a fast-paced environment with tight time constraints.
Ability to work independently using sound judgment and initiative.
Clear, professional, and grammatically correct written and verbal communication skills.
Demonstrated professionalism, courtesy, and responsiveness to internal and external customer needs.

Responsibilities

Answer multi-line phones, transfer calls, and greet customers and visitors professionally (by name when possible).
Maintain a clean, organized, and welcoming lobby and conference rooms.
Take, deliver, and relay messages accurately and promptly.
Distribute incoming mail and deliveries throughout the day and process outgoing mail.
Prepare overnight and courier packages (e.g., Federal Express and local couriers).
Receipt escrow funds and distribute receipt copies to appropriate parties.
Open new escrows and title orders.
Perform miscellaneous administrative duties as assigned.
Comply with all company policies, procedures, regulatory requirements, and complete mandatory compliance training within required timelines.
Maintain dependable, reliable, and punctual attendance, including availability for after-hours company events when required.
Work scheduled office hours Monday through Friday, with the ability to work overtime as requested by management.
Collaborate effectively and professionally with management, employees, and customers via phone, email, video conference, and in person.
Accept supervision and constructive feedback while demonstrating professionalism, courtesy, and responsiveness.
Perform other duties as assigned.

Benefits

Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets