Receptionist

Leon Medical Centers • Hialeah, FL

8h

About The Position

The Front Desk Receptionist serves as the welcoming face of the Center, greeting and assisting callers and patients, determining the purpose of each visit, accurately logging patient arrivals, and directing callers and visitors to the appropriate destination.

Requirements

• Must be knowledgeable in EPIC.
• High School Diploma or equivalent.
• A minimum of one (1) year of experience working in a customer or patient facing role in the delivery of customer service.
• Fluent in English and Spanish.

Responsibilities

• Responsible for greeting all patients and visitors in a courteous and professional manner.
• Responsible for taking the patient's picture and inputting in the system.
• Responsible for providing information to patients of where to go.
• Answers incoming telephone calls.
• Answers all telephone inquiries in a professional and courteous manner.
• Checks in patients for their appointment.
• Communicates with other offices for necessary patient information.
• Responsible for verifying and completing all necessary paperwork for patients.
• Verifies that all information is correct in the computer system.
• Schedules patient for follow-up appointments.
• Coordinates transportation services if needed.
• Calls patients to remind them of their appointment date and time.
• Issues badges, cards, flowers, pins, etc. to patients when they arrive.
• Reschedules and cancels appointments when necessary, in order to accommodate the patient's needs.
• Schedules no-show appointments.
• Enters OTC in computer system.
• Processes paperwork as required.
• Sends external appointment messages to the Referral Department.
• May give tours & follow up calls to new members.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees