Receptionist

CenterWell • Chesapeake, VA

1d • $38,000 - $45,800 • Onsite

About The Position

Our Front Office Healthcare Support team are there to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The Front Office professional, working onsite and reporting to the Center Administrator, serves as the Patient Access Coordinator, ensuring data quality and revenue integrity while orchestrating the seamless movement of patients through the clinic. This role is responsible for verifying patient identity and insurance coverage, managing patient flow, ensuring patient satisfaction, and collecting co-pays and outstanding balances.

Requirements

• Computer literacy
• Patient Eligibility and benefits knowledge
• Experience using scheduling systems to optimize staffing levels
• Ability to handle patient concerns while maintaining rapport
• Ability to follow defined workflows consistently
• Ability to manage patient needs across scheduling and follow-up
• Ability to manage time and tasks efficiently
• Ability to handle incoming calls accurately and professionally
• Ability to maintain accurate and complete records
• Ability to work effectively across teams
• Maintain accuracy and completeness across tasks
• Manage multiple tasks simultaneously while maintaining accuracy
• Reliability, punctuality, integrity with Protected Health Information and cash, professional presence, adaptability, growth-mindset, and receptivity to coaching.

Nice To Haves

• Use appropriate channels and escalation rules
• Manage and verify digital intake data
• Protect patient identity
• Familiar with clinical operations
• Able to assist in patient registration
• Familiar with types of clinic visits

Responsibilities

• Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Facilitate patient check-in via digital tools, ensuring all demographics, consents, and "Patient-Ready" signals are completed accurately.
• Monitor the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff.
• Discuss financial responsibility with patients and process payments with high integrity and daily drawer reconciliation.
• Conduct the "checkout" process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed