Receptionist

HSC Holdings Inc•Oakville, ON

91d•Onsite

About The Position

AWIN is a premier network of 23 luxury automobile dealerships and 3 state-of-the-art collision centers in the Greater Toronto Area, committed to integrity and high ethical standards. The Mercedes Benz Oakville Dealership is seeking a Full Time Receptionist to join their team. This role is responsible for managing the dealership's telephone communications and reception, including accepting and directing incoming calls, taking detailed messages, and providing information in a courteous and professional manner. The Receptionist serves as the dealership’s primary point of contact with the public, representing the dealership professionally and friendly at all times. This position offers a valuable opportunity to enter the automotive industry.

Requirements

Excellent communication skills and customer service, including written and verbal skills to communicate with all levels of the organization and its executive team.
High school diploma or equivalent.
Previous experience as a reception/customer service role.
Experience operating a multi-line telephone system.
Ability to prepare business memos, letters, etc.
Strong knowledge of Microsoft Office products, including Excel and Word.
Ability to maintain filing systems and database.
Professional appearance & friendly disposition.
Ability to work efficiently in a high-pressure environment.

Nice To Haves

Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset.

Responsibilities

Operate a multi-line telephone system to transfer all incoming calls to the appropriate individual/department in a courteous and professional manner.
Take detailed messages.
Distributes mail/faxes and coordinates all courier pickups.
Respond to emails in a timely manner.
Coordinate and process customer payments, customer accounts, petty cash and cheque requisitions.
Acquire knowledge about the dealership, in order to be able to respond to inquiries for general information.
Answer customer inquiries or direct customer to appropriate personnel.
Maintain the cleanliness of the reception area and customer waiting area.
Update and distribute dealership telephone listings when necessary.
Close the transaction machine every morning if necessary.
Perform various clerical and administrative duties as requested.
Handling of Dealer Trade invoicing (done through 180 & ADP/CDK).
Co-ordination of Dealer Trade pick-ups.
Daily check on vehicle arrivals to see if any car that have arrived are sold via AIM
Inventory maintenance; ADP/CDK and 180 must match AIM Inventory Report. Base prices and options must be accurate.
Stock in all arrived stock/sold units delivered by (new vehicles), and vehicles coming from Manheim, Openlane, and various other sources of Pre-owned Vehicles.
Daily licensing (if necessary) – make sure all required licensing is done on time and all documents that are required are done.