Receptionist

Otterbein SeniorLife•Jackson, MI

5d•Onsite

About The Position

A Receptionist position is available for the front desk in the Otterbein Jackson Community. This position reports to the Executive Assistant and includes every other weekend and holiday. Welcomes customers on the phone and in person and responds to a wide variety of requests by accurately assessing the customer’s needs and requests; and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Otterbein policies.

Requirements

High school diploma or equivalent
A minimum of 1 year experience
Proficient in Microsoft Office
Positive, outgoing personality. Strong customer service etiquette.
Previous experience with customer service, problem solving, listening, phone skills, and multi-tasking
Critical thinking skills
Ability to be self-directed and prioritize tasks; work independently and manage time efficiently
Initiative to cross-train and learn new tasks as assigned
Must exercise sound judgment, discretion and confidentiality in all matters

Responsibilities

Greet customers entering and leaving the community, using customer name whenever possible
Answer customer calls and direct them timely and appropriately
Handle all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Maintain current file/listing of residents by name and location, emergency phone numbers of on-call personnel, department extensions
Resolve customer complaints and assists customers in all inquiries in connection with community activities, services, hours, directions, etc.
Maintain an accurate cash drawer balance. Receipt payment for sales (gift cards, stamps, etc.) Reconciles all transactions at the close of each shift
Schedule appointments and maintain accurate records for on-campus Shuttle
Distribute/receive keys and maintain an accurate log
Use a variety of computer programs, phone systems, and emergency systems for multiple tasks and communications
Ability to handle emergency situations in a calm and professional manner
Maintain confidentiality of all pertinent resident and partner information
Special projects as requested
Other duties as assigned

Benefits

Medical Insurance with free virtual doctor visits
Vision & Dental Insurance
Pet Insurance
Life Insurance
Employee Assistance Program (EAP) for personal and professional support
401(k) Retirement Savings Plan with company match
Paid Time Off (PTO) that accrues immediately from day one
Paid Holidays for a healthy work-life balance
Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
Tuition Reimbursement up to $5,250 per year for ANY field of study
Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
Legal & Identity Theft Protection
University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
Multiple Partner Discounts available for various products and services through Access Perks
Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work