Receptionist

Utah Valley Pediatrics•Orem, UT

About The Position

We are seeking a friendly and organized Receptionist to join our pediatric office team. As the first point of contact for patients and families, you will play a key role in creating a welcoming environment while managing front desk duties such as scheduling appointments, answering phones, and maintaining patient records. If you enjoy working with children and thrive in a fast-paced setting, we’d love to meet you!

Requirements

High school diploma or equivalent required.
Prior experience as a receptionist or in a customer service role, preferably in a medical setting.
Familiarity with EHR systems and basic office software (e.g., Microsoft Office).
Excellent interpersonal and communication skills, including a professional phone manner.
Ability to multitask, prioritize, and maintain a calm demeanor in a fast-paced environment.
Strong attention to detail and a commitment to confidentiality and HIPAA compliance.
Must be fully vaccinated, including the annual influenza. If an accommodation is needed due to medical or religious reasons, an exemption form can be requested.

Nice To Haves

Experience in a pediatric or family practice office.
Bilingual proficiency is a plus.

Responsibilities

Greet patients and families warmly upon arrival and provide a welcoming atmosphere.
Check-in patients efficiently, verify personal and insurance information, and ensure all necessary forms are completed.
Schedule appointments and manage the office’s daily calendar.
Answer incoming calls, address patient inquiries, and route calls or messages to appropriate staff members.
Provide parents with information about office policies, procedures, and services.
Notify patients and families of upcoming appointments and any changes.
Collect copayments, process billing, and assist patients with payment questions.
Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
Handle incoming mail and assist with general office correspondence.
Assist with coordinating patient flow to ensure minimal wait times.
Keep the reception area clean, organized, and well-stocked with informational materials.
Provide administrative support to medical staff as needed.