Receptionist (7872)

The Salvation Army•West Palm Beach, FL

2d•Onsite

About The Position

This position is responsible for answering and directing telephone calls professionally to the appropriate destination, recording clear, accurate messages, receiving and documenting deliveries and donations, greeting visitors and clients and notifying the appropriate staff, providing basic information about The Salvation Army's operations and services, and performing basic clerical duties, including typing, filing, and recordkeeping.

Requirements

Ability to meet established attendance requirements and maintain reliable, consistent attendance.
Ability to read, write, and communicate effectively in English.
Ability to operate a telephone and/or switchboard efficiently and professionally.
Ability to accurately sort and organize documents alphabetically and numerically.
Ability to accurately perform routine mathematical computations.
High school diploma or G.E.D. required, or any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

Responsibilities

Answers and transfers callers to the appropriate destination; responds to callers’ questions and concerns and provides accurate information.
Records accurate and complete messages and ensures their timely and accurate distribution via telephone and e-mail.
Welcoming and greeting visitors professionally; answering questions from visitors and callers; giving directions, instructions, and referrals to the appropriate person or department; managing incoming visitors and determining who they need to see; screening sales representative and other solicitors before allowing them to contact staff, and representing The Salvation Army in a courteous, helpful, and tactful manner.
Greeting and assisting people seeking social service assistance by providing the website to apply for services; providing phone numbers and contact information for social services; and connecting clients/potential clients with the right personnel for further assistance.
Notify the appropriate staff member to know when a visitor or client arrives; make sure every visitor/ client signs upon arrival; keep the visitor/client sign-in process organized and accurate and directs visitors and clients to the appropriate person or department after check-in.