LLC - Wayne Cardiology - Receptionist - Full-time - 1st Shift

Wayne Hospital Company • Greenville, OH

11d • Onsite

About The Position

This is a full-time 36 hours per week position with Wayne Professional Services Wayne Cardiology.

Requirements

• High school or equivalent
• Computer skills
• EHR experience, Epic preferred
• 1+ year receptionist experience, medical office preferred

Responsibilities

• Greeting visitors with kindness and respect.
• Scheduling and rescheduling appointments.
• Answering phones and checking voicemails for all of practice.
• Attention to detail when taking messages and routing them to the appropriate clinical staff member or provider.
• Call patients back for clarification or need additional information.
• Checking patients in and out, scanning copy of insurance and ID, collecting copays and patient balances, and balancing cash drawer.
• Updating all demographic information accurately into Epic at each visit (Address, Phone, Email, Insurance, etc).
• Helps patients or family member’s complete intake forms (Consent to Treat and Authorization to Release Health Information) to be attached to the patients’ medical record.
• Medical records requests both incoming and outgoing.
• Document received medical records request in telephone message and scan into chart.
• Scanning records for all of practice including nurses and providers.
• Verification of insurance and pre-certification if needed.
• Send refill request to providers.
• Enter telephone call for patient request and voicemails.
• Callback patients to get clarification.
• If requesting alternative medication document. Include medication name, how it’s taken, quantity requested e.g. 30 or 90 day, and pharmacy sending to.
• Inform patient we have 48-72 hours to send in medication refills.
• Send pharmacy medication request or clarification.
• Enter telephone call, medication name, how it’s taken, quantity requested 30 or 90 day supply, and pharmacy calling, sending to, phones, fax, and pharmacist or tech name calling.
• Write letters for patients per provider’s request (e.g. utility services).
• Sort received faxes and send faxes for practice.
• Make copies of needed documents.
• Maintain standards of confidentiality and participate in unit compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED