Receptionist/Part time

The Goodman Group, LLC•Sarasota, FL

12h

About The Position

The Receptionist greets and assists visitors, residents, callers, and vendors, providing exemplary customer service. Under supervisor direction, the position performs administrative and business-office support functions efficiently and according to established procedures. The role maintains visitor and resident information, protects confidential information, supports admissions and other business functions, handles basic cash and deposit tasks, and helps residents and families with questions and concerns. The position has no direct reports and may perform other essential duties as assigned. The role is based in a typical office environment with ambient room temperatures, lighting, and traditional office equipment. Work may involve potential or direct exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals. Physical demands include prolonged sitting while using a computer and telephone, alternating between sitting and standing, and lifting up to 15 pounds at times. The position requires independent task execution, clear communication, and general computer literacy. Sagewynn of Sarasota serves residents across independent living, assisted living, and memory care. Its Platinum Service® program emphasizes courteous, responsive, competent, timely, and caring service to residents and their families.

Requirements

High school diploma or GED.
Meet all applicable state and federal requirements for the position.
Knowledge or proficiency with Microsoft Office Suite; experience with MS Word, Excel, email, and other computer skills.
Ability to make independent decisions and follow instructions.
Ability to deal tactfully with personnel, prospects, residents, family members, visitors, government agencies and personnel, and the public.
Ability to work with ill, disabled, elderly, and emotionally upset people.
Effective communication skills sufficient for interactions with supervisors, team members, prospects, residents, and families; effective oral and written communication skills.
Leadership ability and willingness to work harmoniously with and supervise other personnel and departments.
Knowledge of state rules, regulations, and laws applicable to residential care facilities.
Obtain criminal clearance and complete other required screening before employment.
Obtain required health screening and TB clearance.
Provide documentation proving at least 18 years of age.
Hold First Aid training certification.
Ability to sit for prolonged periods while working on a computer and telephone, alternate between sitting and standing, and lift up to 15 pounds at times.

Nice To Haves

One year of experience in a clerical position, or successful completion of a secretarial science program from an accredited school or college.

Responsibilities

Greet visitors, residents, and vendors courteously and professionally; identify visitors, direct them to the appropriate location, and process and record visitor information according to facility procedures.
Answer incoming calls, determine their nature, direct callers to the appropriate person or department, and operate paging and telephone systems as required.
Respond to requests within the community and identify or locate appropriate personnel.
Maintain accurate staff and emergency contact lists and update the resident roster while adhering to HIPAA privacy requirements.
Assist with processing and organizing admissions paperwork.
Protect confidentiality and privacy by exercising discretion when releasing information and storing information securely.
Identify security concerns and notify a supervisor or appropriate authorities.
Communicate facility policies and procedures to visitors, staff, and vendors.
Perform administrative tasks, including word processing, copying, filing, sorting mail, and ordering repairs through Maintenance Connection.
Complete deposit slips and account for cash received.
Support other business functions, which may include marketing, providing information, and conducting tours.
Maintain a clean work environment that presents a professional image.
Document and resolve resident or family concerns when appropriate, or relay them to appropriate staff.
Respond to resident and family inquiries and resolve issues or refer inquiries to the Business Office Manager or Executive Director as appropriate.
Conduct small monetary transactions for items and services such as stamps, meals, faxing, and copies.
Work with the Director of Resident Care Service to ensure new residents are oriented to the facility.
Perform other essential duties as assigned.
Follow applicable policies and procedures and provide courteous, responsive, quality service to residents.