Receptionist

Compass Group•WASHINGTON, DC

24d•$27 - $29•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Requirements

The Receptionist provides general office support via a variety of clerical activities and related tasks.
Answer incoming calls and directs calls to appropriate associates.
Greets and directs visitors.

Responsibilities

Speak freely and warmly, engaging to high profile VIP clientele and guests while efficiently checking them in at the Reception Desk and efficiently escorting them to their destination.
Develop and maintain an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client.
Manage closely all activity in the internal visitor greeting process. Must be knowledgeable on all daily meetings and up to the minute changes.
Act as first point of contact for all activities and emergencies, always remaining alert.
Serves as point person, taking ownership of any challenges that may arise within the conference center, resolving them, or following escalation procedures as required.
Conduct overall room appearance site inspection and work with Building Operations to maintain facilities.
Handling meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
Answer global switchboard calls, direct calls, and manage message receipt and delivery process.
Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food, and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.