Receptionist

Foley & Lardner LLP•Milwaukee, WI

8h•$45,500 - $59,200•Onsite

About The Position

The Receptionist serves as the first point of contact for clients, visitors, and callers, providing professional reception and administrative support. Responsibilities include answering and routing incoming calls, greeting clients and guests, notifying attorneys and business professionals of visitor arrivals, and supporting conference room and office operations as needed.

Requirements

High School Diploma or equivalent required
Minimum of one (1) year of customer service or administrative experience required
Experience with a high volume telephone system preferred
Demonstrated customer service orientation, with a professional, welcoming, and responsive approach to clients, visitors, and colleagues
Demonstrated ability to exercise sound judgment, discretion, and professionalism when interacting with clients, attorneys, business professionals, and external visitors

Nice To Haves

prior law firm or professional services experience preferred

Responsibilities

Greet clients and visitors, notify attorneys and/or business professionals of their arrival, and ensure guests are escorted or directed to the appropriate meeting room
Provide hospitality and a welcoming experience for visitors while in the reception area
Coordinate visitor arrivals, building access, guest registration, and visitor office setup, as appropriate
Answer incoming calls, provide general non-legal information, route calls to the appropriate individual, and transfer calls to other Foley offices as needed
Review and forward messages received through the after-hours voicemail system
Maintain a general knowledge of the firm and its legal practice areas and know to whom calls and inquiries should be directed
Monitor Maptician and review daily conference room and visitor office reservations to support meeting space readiness and appropriate room utilization
Assist with same-day conference room reservation requests, changes, and cancellations; coordinate with Hospitality, Technology, Office Services, and other support teams as appropriate
Coordinate catering requests and related meeting support, as needed
Monitor conference rooms daily to ensure they are presentable and ready for scheduled meetings
Maintain the reception, conference center, switchboard, and other guest-facing areas in a professional, neat, and orderly condition
Validate guest parking, as appropriate
Distribute visitor arrival notifications and related communications, as appropriate
Notify building management of maintenance issues, as needed
Sign for and route incoming express deliveries, courier packages, and hand-delivered mail
Coordinate with Office Services regarding visitor office scheduling, setup, and readiness for upcoming guests
Maintain and update visitor office welcome information
Monitor the reception and conference center areas for safety, security concerns, or emergencies, and notify appropriate internal personnel, building management, or emergency services as necessary