Receptionist

PBP Solutions•Fort Belvoir, VA

10d•Onsite

About The Position

PBP Solutions, LLC is seeking a Receptionist to join their team in the northern Virginia area. This role will be based at a client site within the healthcare industry. The Receptionist will act on behalf of the client to greet visitors and perform other administrative responsibilities. The ideal candidate will create a professional and qualified first impression, possess excellent communication and customer service skills, have a basic understanding of administrative procedures, and be able to multitask in a busy environment. Training is available for this position.

Requirements

A high school diploma is required
Proficient with Microsoft Office Suite
Reliable, professional, courteous and patient
Excellent communication and writing skills

Nice To Haves

Associates degree is preferred

Responsibilities

Understand assigned roles and respond to Hospital Emergency Codes, alerts or any others that may be developed.
Approach customers upon entering to assist with directions and information regarding locations within the hospital and surrounding areas.
Monitor all visitors, guests, and staff for ID policy compliance and report violations to the supervisor.
Utilize standard concepts, practices, and procedures for handling inquiries and customer requests to provide proactive and immediate support.
Arrange for transport from the dispatcher for customers needing to meet appointments or requiring directions.
Have working knowledge of all necessary points of contact to solve problems and satisfy customer expectations.
Assist with opening doors and ensuring properly functioning handicap doors, reporting any discrepancies to the supervisor.
At the end and beginning of shifts: Collect wheelchairs, crutches, and walkers and return them to designated areas.
Check for unsecured doors and report safety, security, and maintenance concerns to supervisors immediately.
Assist patients with getting in and out of their vehicles, cabs, and shuttle buses.
Assist with conducting operational exercises related to the Hospital Emergency Management System.
Assist the Command with the voice of the customer, via distribution and collection of patient satisfactory surveys.
Report any issues related to effectively executing duties to the supervisor.
Render aid to customers in need within the scope of training and Basic Life Saver Certification Standards, and immediately report to supervisor.
Assist hospital staff with evacuating customers during Mass Casualty (MASCAL) events or emergency services.
Greet customers in a friendly manner and direct and/or escort guests to designated areas or services.
Greet patients at the doors, ask specific screening questions regarding appointments, official business, COVID-19 symptoms, and recent exposure, and then direct patients to the appropriate clinics/areas.