RECEPTIONIST

Apis Services Inc•Lower Merion Township, PA

1d•$0 - $17•Onsite

About The Position

The Receptionist is responsible for supporting the daily operations of the office setting by coordinating communication between staff, consumers, natural supports, and outside organizations. This position serves as the first point of contact for visitors and callers and plays a vital role in maintaining efficient office operations. The Receptionist is responsible for maintaining prescriber schedules, coordinating appointments, utilizing electronic scheduling systems, and supporting billing and documentation processes within the electronic health record system. This role requires strong organizational skills, professionalism, discretion, and the ability to multitask in a fast-paced behavioral health environment.

Requirements

High School Diploma or GED required.
Proficient in Microsoft Office Suite and electronic scheduling systems.
Strong organizational and time management skills.
Ability to multitask and prioritize responsibilities effectively.
Ability to work independently and collaboratively within a team environment.
Strong verbal and written communication skills.
Professional demeanor and strong customer service skills.
Ability to maintain confidentiality and exercise sound judgment.
Ability to successfully pass required background checks.

Responsibilities

Provide administrative support to the Team Lead and program leadership to ensure compliance with programmatic requirements.
Maintain accurate records and documentation within electronic systems.
Assist with maintaining office databases and electronic health records.
Copy, fax, scan, and file documents as needed.
Maintain office supply inventory and coordinate replenishment as necessary.
Submit accurate and timely reimbursement requests for staff, including mileage reimbursement and supplemental pay requests.
Complete additional duties as assigned.
Serve as a liaison between consumers, natural supports, and staff.
Greet office visitors and assist walk-ins professionally and courteously.
Answer and manage a multi-line phone system.
Route calls and messages to appropriate personnel.
Exercise discretion and maintain confidentiality regarding sensitive consumer and staff information.
Schedule client appointments within the electronic health record system.
Maintain prescriber schedules utilizing Outlook or similar electronic scheduling systems.
Utilize appointment reminder systems to support attendance and continuity of care.
Track psychiatric evaluations and ensure clients are scheduled appropriately for annual evaluations and follow-up appointments.
Review insurance information during outpatient visits and notify the Access Manager of discrepancies.
Input billing activity accurately and timely into web-based systems or electronic health record systems.
Collect and document co-pays appropriately within the EHR.
Ensure documentation is accurate, complete, and submitted within required timelines.
Participate in relevant meetings, supervision sessions, and trainings as requested by supervisors and leadership.
Attend all required trainings and maintain compliance with organizational policies and procedures.