Receptionist / Social Services Worker (5444)

THE SALVATION ARMY•Shawnee, OK

1d•Onsite

About The Position

Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures. Performs a variety of clerical and secretarial work necessary for the smooth operation of an assigned office; performs dictation, typing, and filing as a majority of the responsibilities; processes a variety of routine paperwork necessary for office operations; prepares minutes for meetings; files and records information; answers the telephone and provides general information regarding the office operations and/or services; processing incoming/outgoing mail for an assigned area; receives and processes gifts-in-kind. This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Requirements

High school diploma or GED
Two years’ experience working in a social or public service environment with experience assisting the public
Knowledge of sending/receiving/forwarding email
General Knowledge of Microsoft Word
Knowledge of general office practices and principles
Knowledge of social service practices and principles
Ability to interview clients in order to evaluate and serve their needs
Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions
Ability to build and maintain effective working relationships with the public and community agencies

Responsibilities

Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions
Records clients disposition and other pertinent information such as income, expenses, family and work history
Assists clients in completing applications for assistance
Photocopies social security cards, picture identification cards, payroll statements, utility bills etc.
Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients
Directs clients to Lodge kitchen, Thrift Store or Distribution Center for assistance
Provides clients with food from pantry
Receives and stocks items donated for the pantry
Maintains an itemized account of pantry disbursements and inventory
Processes utility financial assistance for eligible clients
Contacts utility organizations to arrange and process financial assistance
Serves as liaison to other agencies in order to obtain/coordinate assistance on client's behalf
Builds and maintains professional working relationships with community agencies
Prepares and files client records in a timely manner ensuring all information is accurate and up to date
Obtains signatures
Reviews and tracks all client records in order to determine if client is active or inactive
Maintains confidentiality of client information
Prepares and maintains statistical records on all services provided
Compiles and prepares monthly statistical reports
Ensures the accuracy and completeness of the same
Answers telephone in a courteous and tactful manner
Assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services
Assists public in locating missing persons
Receives, sorts, collates and distributes mail in an accurate and timely manner
Ensures that all mail received is forwarded to the appropriate person and/or destination
Collects and prepares outgoing mail
Performs routine filing of a variety of correspondence, forms, cards, records, reports, and documents
Maintains and utilizes the bring-up filing system
Ensures the files are maintained in an organized and efficient manner
Photocopies and/or shreds a variety of items including correspondence, forms, reports, and documents
Distributes information regarding Salvation Army services, programs, conferences, seminars, etc. in an accurate and timely manner
Compiles mailing lists and ensures the accuracy and completeness of the same
Performs various clerical and secretarial support work associated with special projects, seasonal events, and conference and committee meetings
Assists in coordinating arrangements and volunteers for the Christmas Kettle Program
Processes invoices for payment
Types requisitions and check requests
Receives and processes checks to pay bills
Maintains appropriate back-up paperwork in files and ensures that payments are made in an accurate and timely manner
Types and files routine correspondence, documents, lists, reports, etc. on behalf of the Commanding Officer
Receives and processes incoming mail
Prepares deposits of funds received in an accurate and timely manner
May serve as Coordinator for a specific program such as senior citizens or food programs
Plans and coordinates program arrangements
Sets-up program meeting area
Ensures clients of program are served effectively
Performs related work for special and seasonal projects
Orders office supplies to ensure the inventory is maintained at a level to meet the needs of the department
Orders equipment and any other special items required for the office operations including supplies for the photocopy machine
Reviews office supply catalogs for desired items and ensures items are ordered at an economical price when possible
Prepares service requests for office machine and computer repairs
Coordinates arrangements for routine meetings
Ensures that meeting rooms are properly set-up and cleaned before and after meetings
Prepares food and drink as necessary